General Manager - Operations

Vandhara Resorts; Silvassa; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Vandhara Resorts seeks an experienced General Manager - Operations to lead the day-to-day operations of a 200+ room star-rated resort. You will coordinate all departments to ensure guest-focused service, safety, and presentation standards.

The ideal candidate has 8–10 years in hotel/resort operations with a proven track record managing large inventories, and strong leadership, communication, and problem-solving skills. Joining within 10–15 days is preferred.

Qualifications

• 8-10 years in hotel/resort operations.
• Experience managing 200+ room inventory or large-scale hospitality operation.
• Strong knowledge of resort operations and cross-department coordination.
• Excellent leadership and communication skills.
• Understanding of SOPs, guest service, manpower management and operational controls.

Responsibilities

• Overall responsibility for daily resort operations and management.
• Lead and coordinate Front Office, Housekeeping, F&B, Engineering/Maintenance, Security, HR, Finance, Sales & Marketing, Recreation and other support functions.
• Ensure cross-functional coordination; monitor guest satisfaction, service standards, complaints and operational efficiency.
• Plan and supervise daily operational activities, manpower deployment and departmental coordination.
• Ensure compliance with brand standards, SOPs, safety, hygiene, statutory requirements and quality standards.
• Monitor operational budgets, costs, productivity and revenue-supporting initiatives.
• Conduct regular management meetings and review departmental performance/KPIs.
• Coordinate with senior management/ownership on operational planning, improvements and business requirements.
• Maintain resort in excellent operational and presentation standards.
• Handle operational challenges, emergencies and critical guest situations effectively.
• Drive a culture of teamwork, accountability, discipline and service excellence.

Skills

Leadership

Communication

Decision making

Problem solving

Inter-department coordination

Hospitality SOPs

Guest service

Manpower management

Operational controls

Fast-paced environment

Job description

We are looking for an experienced and dynamic General Manager - Operations to lead and oversee the complete day-to-day operations of a star-rated resort with 200+ rooms.

The ideal candidate should have strong leadership, operational expertise, and the ability to coordinate all departments and cross-functional activities to ensure smooth, efficient, and guest-focused resort operations.

Key Responsibilities

1. Overall responsibility for daily resort operations and management.
2. Lead and coordinate all departments including Front Office, Housekeeping, F&B, Engineering/Maintenance, Security, HR, Finance, Sales & Marketing, Recreation, and other support functions.
3. Ensure smooth coordination between departments and effective cross-functional operations. Monitor guest satisfaction, service standards, complaints, and operational efficiency.
4. Plan and supervise daily operational activities, manpower deployment, and departmental coordination.
5. Ensure compliance with brand standards, SOPs, safety, hygiene, statutory requirements, and quality standards.
6. Monitor operational budgets, costs, productivity, and revenue-supporting initiatives.
7. Conduct regular management meetings and review departmental performance/KPIs.
8. Coordinate with senior management/ownership on operational planning, improvements, and business requirements.
9. Ensure the resort is consistently maintained in excellent operational and presentation standards.
10. Handle operational challenges, emergencies, and critical guest situations effectively.
11. Drive a culture of teamwork, accountability, discipline, and service excellence.

Candidate Profile

• Experience: 8-10 years in hotel/resort operations, preferably in a reputed star-rated resort/hotel.
• Proven experience handling 200+ room inventory or a large-scale hospitality operation.
• Strong knowledge of complete resort operations and inter-departmental coordination.
• Excellent leadership, communication, decision-making, and problem-solving skills.
• Strong understanding of hospitality SOPs, guest service, manpower management, and operational controls.
• Ability to work in a fast-paced environment and manage multiple functions simultaneously.
• Joining 10-15 days.