General Manager

Ampre Food And Hospitality; Solan; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Food provided

Accommodation provided

Service charge as per policy

Job summary

Ampre Food And Hospitality in Solan, Himachal Pradesh, seeks an Operations Manager to oversee daily hotel/restaurant activities and lead all departments, ensuring guest satisfaction and service quality.

The HM qualification with experience in reputed hotels/restaurants and strong leadership are essential. This role involves coordinating kitchens, service, housekeeping, and front office on site.

Qualifications

• HM qualification mandatory
• Prior experience in reputed hotels/restaurants
• Strong knowledge of hotel/restaurant operations
• Excellent leadership and team-management skills
• Good communication and guest-handling abilities

Responsibilities

• Oversee day-to-day hotel/restaurant operations across departments.
• Lead, supervise and motivate all operational teams to achieve targets.
• Ensure high guest service standards and customer satisfaction.
• Monitor food and beverage operations, service quality and hygiene.
• Manage staff scheduling, attendance, discipline and performance.
• Control costs and optimize resource utilization.
• Track revenue, expenses, sales and profitability.
• Handle guest complaints and ensure timely resolution.
• Coordinate with kitchen, service, housekeeping, front office and other departments.
• Ensure compliance with SOPs, policies and safety standards.
• Conduct regular operational reviews and drive improvements.
• Support recruitment, training and development of employees.
• Maintain vendor and supplier coordination.
• Prepare and share operational reports with management.

Skills

Leadership

Team management

Guest handling

Operations knowledge

Communication

Education

HM in Hotel Management

Job description

Role & responsibilities

• Manage the overall day-to-day operations of the hotel/restaurant.
• Lead, supervise, and motivate all operational departments.
• Ensure high standards of guest service and customer satisfaction.
• Monitor food & beverage operations, service quality, and hygiene standards.
• Manage staff scheduling, attendance, discipline, and performance.
• Control operational costs and ensure efficient utilization of resources.
• Monitor revenue, expenses, sales, and profitability.
• Handle guest complaints and ensure timely resolution.
• Coordinate with kitchen, service, housekeeping, front office, and other departments.
• Ensure compliance with company SOPs, policies, and safety standards.
• Conduct regular operational reviews and identify areas for improvement.
• Support recruitment, training, and development of employees.
• Maintain strong vendor and supplier coordination.
• Prepare and share operational reports with management.
• Take responsibility for achieving business and operational targets.

Preferred candidate profile

• HM (Hotel Management) qualified
• Previous experience in reputed hotels/restaurants
• Strong knowledge of hotel/restaurant operations
• Excellent leadership and team-management skills
• Good communication and guest-handling abilities

Perks and benefits

• Food: Provided
• Accommodation: Provided
• Service Charge: Provided as per company policy