Front Office Manager

Hyphen Hotel; Dadri; On-site; INR 400,000 - 650,000; Full time

Job summary

Hyphen Hotel is seeking a proactive Front Office Manager to lead the front desk team and ensure high-quality service delivery. You will develop strategies to boost customer satisfaction and loyalty, while coordinating with other departments to maintain smooth operations and promptly resolve issues.

You will also maintain accurate records of front office activities, train and mentor staff to meet company standards, and analyze guest feedback to drive continuous improvement in the guest experience.

Responsibilities

• Manage the front office team to ensure efficient and high-quality service delivery.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless operations and resolve issues promptly.
• Maintain accurate records and reports of front office activities and performance metrics.
• Train and mentor new staff members to ensure they meet company standards.
• Analyze customer feedback and implement changes to improve overall experience.

Job description

• Manage the front office team to ensure efficient and high-quality service delivery.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with other departments to ensure seamless operations and resolve issues promptly.
• Maintain accurate records and reports of front office activities and performance metrics.
• Train and mentor new staff members to ensure they meet company standards.
• Analyze customer feedback and implement changes to improve overall experience.