Assistant Facility Manager-Soft Services

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai, MH, is seeking an Assistant Facility Manager-Soft Services to oversee daily soft services operations at the GCC site, ensuring a clean, safe, and employee-friendly workplace.

You will monitor service quality, manage vendors, assist in budget tracking, support events, and drive continuous improvement while upholding health and safety standards.

Qualifications

• Bachelor’s degree or equivalent required.
• 5–8 years of experience in soft services/facilities operations preferred.

Responsibilities

• Oversee daily soft services operations (housekeeping, pantry, waste, pest control, landscaping) to meet SLAs and standards.

Skills

Soft services operations

Vendor management

Service quality monitoring

Stakeholder management

Team coordination

Reporting tools

Education

Bachelor's degree

Tools

MS Office

Job description

## Assistant Facility Manager-Soft ServicesApply: On-site: Mumbai, MH: Full time: Posted Today: REQ540972**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Assistant Manager – Soft Services is responsible for managing day-to-day soft services operations at the GCC location, ensuring a clean, safe, well-maintained, and employee-friendly workplace. The role supports service quality, vendor performance, compliance, and continuous improvement across all soft services functions.## **Key Responsibilities*** Oversee daily operations of soft services, including housekeeping, pantry, waste management, pest control, landscaping, and related support services.* Ensure service delivery meets agreed SLAs, quality standards, and workplace experience expectations.* Manage and monitor service providers, conduct regular audits, and drive corrective actions where needed.* Coordinate with internal stakeholders to support office operations and employee comfort.* Monitor hygiene, cleanliness, and overall workplace presentation across all common areas and workspaces.* Support implementation of soft services processes, SOPs, and site compliance requirements.* Track and report service performance, audits, complaints, and resolution status.* Assist in budget tracking, invoice verification, and vendor coordination.* Ensure adherence to health, safety, security, and statutory requirements relevant to soft services.* Lead or support special events, workplace moves, and office setup activities as required.* Drive continuous improvement initiatives to enhance service quality and operational efficiency.* Supervise and mentor site soft services staff and vendor teams.## **Key Skills and Competencies*** Strong knowledge of soft services operations in a corporate office environment* Vendor and contract management* Service quality monitoring and auditing* Strong communication and stakeholder management* Problem-solving and escalation handling* Team coordination and supervision* Working knowledge of workplace health, safety, and hygiene standards* Proficiency in MS Office and reporting tools## **Qualifications*** Bachelor’s degree or equivalent* Additional certification in facilities management or hospitality is preferred## **Experience*** 5–8 years of experience in soft services / facilities operations* Experience managing corporate office or GCC workplace environments preferred* Experience in vendor management and service excellence is an advantage## **Working Conditions*** Full-time onsite role* May require extended hours during events, audits, incidents, or critical operational needs **Location:**On-site –Mumbai, MH**Scheduled Weekly Hours:**48