Assistant Facility Manager - Soft Services

Jones Lang LaSalle (JLL); Dadri; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking an experienced Assistant Facility Manager - Soft Services to oversee housekeeping, pantry, and office upkeep at the Noida site. You will coordinate events, ensure seamless stakeholder engagement, and maintain high service standards across all soft services.

The role requires 5+ years in facility management with leadership experience, strong communication, and a client-focused approach.

Qualifications

• Bachelor's degree in Hospitality, Facility Management, or related field.
• Professional certifications in Facility Management (FMP, CFM) preferred.

Responsibilities

• Oversee and enhance soft services including housekeeping, pantry services, and office upkeep.
• Coordinate events, client visits, and ensure stakeholder engagement and service quality.
• Monitor service quality and implement improvement plans to boost customer satisfaction.
• Manage vendor relationships, oversee contracts, invoicing, and adherence to SLAs.
• Prepare reports on service performance, cost efficiency, and client feedback.

Skills

Leadership

Communication

Customer service

Team management

Education

Bachelor's degree in Hospitality or Facility Management

Facility Management certifications (FMP, CFM) preferred

Tools

MS Office

Reporting tools

Job description

Job Summary

JLL empowers you to shape a brighter way.

Assistant Facility Manager - Soft Services

Location - Noida

Position Overview

We are seeking an experienced Assistant Facility Manager - Soft Services to manage and enhance the delivery of soft services at the site. This role focuses on ensuring high standards in housekeeping, client coordination, and overall service quality, while maintaining smooth day-to-day facility operations.

Soft Services Management

• Oversee housekeeping operations, pantry services, and office upkeep.
• Coordinate events, client visits, and ensure seamless stakeholder engagement.
• Monitor service quality and implement improvement plans for customer satisfaction.
• Ensure compliance with health, hygiene, and safety standards.

Vendor Team Management

• Manage vendor relationships and service contracts for housekeeping and other soft services.
• Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).
• Review vendor performance, handle invoicing, and ensure compliance documentation.

Operational Excellence

• Conduct regular audits of soft services and implement corrective actions.
• Prepare reports on service performance, cost efficiency, and client feedback.
• Support small-scale projects related to workspace enhancements and employee experience.

Client Engagement Reporting

• Act as the primary point of contact for client queries related to soft services.
• Organize monthly review meetings and manage KPIs for service delivery.
• Maintain accurate documentation and prepare presentations for client updates.

Required Qualifications

Education Certifications

• Bachelor s degree in Hospitality, Facility Management, or related field.
• Professional certifications in Facility Management (FMP, CFM) preferred.

Experience

• Minimum 5 years in facility management with a strong focus on soft services.
• At least 2 years in a supervisory or site lead role.
• Experience in managing vendors and client-facing operations.

Core Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer service orientation with attention to detail.
• Proficiency in MS Office (Excel, PowerPoint) and reporting tools.

Location: Noida, Uttar Pradesh

Scheduled Weekly Hours: 48