Assistant Facility Manager - Soft Services

Jones Lang LaSalle Incorporated; Dadri; On-site; INR 550,000 - 750,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Noida, Uttar Pradesh, is seeking an experienced Assistant Facility Manager – Soft Services to oversee housekeeping, pantry, and office upkeep, ensuring service quality and smooth day-to-day operations. You will manage vendor relationships, supervise on-site staff, monitor SLAs, and drive improvements in health, hygiene, safety, and client satisfaction.

Strong leadership, communication, and MS Office skills are essential.

Qualifications

• 5+ years in facility management with focus on soft services.
• At least 2 years in a supervisory or site lead role.
• Experience in managing vendors and client-facing operations.

Responsibilities

• Oversee housekeeping, pantry services, and office upkeep; coordinate events and client visits.
• Manage vendor relationships and service contracts; supervise on-site staff; review performance and invoicing.
• Conduct audits of soft services and implement corrective actions; prepare reports on performance and cost efficiency.
• Act as primary contact for client queries on soft services; organize monthly review meetings; manage KPIs and documentation.

Skills

Leadership

Communication

Customer service

Attention to detail

Education

Bachelor's degree in Hospitality, Facility Management, or related field

Tools

MS Office

Job description

**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.## Job Description: Assistant Facility Manager - Soft Services### Location -Noida### ### ## Position OverviewWe are seeking an experienced **Assistant Facility Manager – Soft Services** to manage and enhance the delivery of soft services at the site. This role focuses on ensuring high standards in housekeeping, client coordination, and overall service quality, while maintaining smooth day-to-day facility operations.## **Soft Services Management*** Oversee housekeeping operations, pantry services, and office upkeep.* Coordinate events, client visits, and ensure seamless stakeholder engagement.* Monitor service quality and implement improvement plans for customer satisfaction.* Ensure compliance with health, hygiene, and safety standards.**Vendor & Team Management*** Manage vendor relationships and service contracts for housekeeping and other soft services.* Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).* Review vendor performance, handle invoicing, and ensure compliance documentation.**Operational Excellence*** Conduct regular audits of soft services and implement corrective actions.* Prepare reports on service performance, cost efficiency, and client feedback.* Support small-scale projects related to workspace enhancements and employee experience.**Client Engagement & Reporting*** Act as the primary point of contact for client queries related to soft services.* Organize monthly review meetings and manage KPIs for service delivery.* Maintain accurate documentation and prepare presentations for client updates.### ### **Required Qualifications****Education & Certifications*** Bachelor’s degree in Hospitality, Facility Management, or related field.* Professional certifications in Facility Management (FMP, CFM) preferred.**Experience*** Minimum 5 years in facility management with a strong focus on soft services.* At least 2 years in a supervisory or site lead role.* Experience in managing vendors and client-facing operations.**Core Competencies*** Strong leadership and team management skills.* Excellent communication and interpersonal abilities.* Customer service orientation with attention to detail.* Proficiency in MS Office (Excel, PowerPoint) and reporting tools.## ## About JLLJLL is a leading professional services firm that specializes in real estate and investment management. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.**To Apply:** Please submit your resume and cover letter detailing your relevant experience in technical facility management and your vision for optimizing building operations.**Location:**On-site –Noida, UP**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!