Assistant Facilities Manager-Soft Services

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Gurugram invites an Assistant Facilities Manager to oversee soft services and facilities operations on-site. The role requires graduation and 6-7 years of relevant experience, with a fixed-shift pattern and a 6-day work week.

Responsibilities include managing helpdesk, mailroom, vendor contracts, and service quality across multiple service lines. Location is On-site – Gurugram with 48 weekly hours.

Qualifications

• Graduation mandatory.
• 6-7 years experience in facilities management.
• Expertise in BOQ and AutoCAD.
• Experience in client visits and infrastructure modification.

Responsibilities

• Provide comprehensive Facilities Management Services focusing on continuous improvement and KPI targets.
• Manage outsourced service contracts and JLL staff including cleaning, security, administration and helpdesk.
• Ensure timely helpdesk responses and efficient mailroom operations.
• Develop building procedures and performance measures for reliable operation.
• Oversee vendor management, tender documentation, and contract execution.
• Contribute to monthly management reporting and client communications.

Skills

BOQ expertise

AutoCAD

Client visits

Infra modification

Education

Graduation

Tools

AutoCAD

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager Designation: Assistant Facilities Manager-Soft Services Educational Qualification: Graduation Mandatory Experience Required: 6-7 years Shift Timings: Fixed shift (flexible, based on requirements) 11AM to 8 PM or 1 PM to 10 PM Work Schedule: 6 Days/week Gender: Male Notice Period: Immediate Joiner Specific Skills: Expertise in BOQ (Bill of Quantity), proficient in layouts and AutoCAD drawings, experienced in client visits, and well-versed in infrastructure modification requirements.

What this job involves

To provide comprehensive Facilities Management Services for the client, with a focus on continuous improvement, achieving Financial and KPI/SLA targets established by the Facilities Manager. Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Staff Management Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Others Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Contract Administration experience required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations. Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.

Location: On-site –Gurugram, HR Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.