Assistant Facility Manager Soft Services

Jones Lang LaSalle (JLL); Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Mumbai is seeking an Assistant Facility Manager for Soft Services. The role requires experience in front desk management, vendor coordination, and customer service excellence.

You will oversee front office operations, ensure professional interactions with visitors and staff, and contribute to client reporting. The position follows a rotational shift with a heavy front-office focus.

Qualifications

• Graduate in any discipline; hotel background preferred.
• 5+ years experience in front desk management or reception.
• Strong customer service focus and client reporting experience.
• Familiarity with occupational safety requirements and computer literacy.

Responsibilities

• Serve on the front lines of customer service and welcome visitors.
• Manage front desk daily operations and guide visitors and employees.
• Maintain and update records and databases including call tracking and client contacts.
• Contribute to monthly client reports and participate in emergency procedures.
• Develop and implement policies for front office functions; manage conference rooms and events.

Skills

General Administration

HK

Pantry

Cafeteria

Vendor management

Cost control

Floor management

Front desk management

Customer service

Education

Any degree or Hotel Background is preferred

Job description

Designation

Assistant Facility Manager Soft Services

Experience

• Experience Required: 5+ Years

Qualifications

• Qualification: Any degree or Hotel Background is preferred

Shift Timings

Rotational shift

Work Schedule

6 days per week

Location

Mumbai

Skills

• General Administration
• HK
• Pantry
• Cafeteria
• Vendor management
• Cost control
• Floor management
• Front desk management
• Customer service

Responsibilities

• Serving on the front lines of customer service
• Are you a people person who can make daily interactions such such a breeze
• In this role, you'll be in charge of one of the busiest places in the office - the front desk. Constantly on the go, you'll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.
• Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.
• You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.
• Being at the heart of the business
• Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.
• Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you7ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you7ll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Requirements

• A highly skilled professional
• You should be a graduate in any discipline and have one to five years experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you're familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
• A client service champ
• A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff-regardless of their level-and their demands An outstanding multitasking talent also provides a perfect complement to your skill set.

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.