ASSISTANT ENGINEER - SERVICE - INDORE INDORE

Texmoprecisioncastings; Indore District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Remote Working

Medical Insurance

Life Insurance

Uniform

Paid Holiday

Subsidised Healthy Meals

Annual Health Check-ups

Work-Life Balance

Job summary

A leading industrial company in Indore seeks an Assistant Engineer - Service to ensure customer satisfaction and operational efficiency. Responsibilities include managing service outlets, addressing customer complaints, and conducting field training programs. The ideal candidate holds a Diploma in Mechanical or Electrical Engineering and has 3-5 years of customer handling experience. This role offers opportunities for career progression, remote work, and various employee benefits such as medical insurance and a supportive work culture.

Qualifications

• Minimum of 3-5 years of experience in customer handling.
• Service engineers’ trainee needs not required any experience.

Responsibilities

• Ensure customer satisfaction and operational efficiency.
• Manage authorized service outlets to achieve repair delivery time.
• Respond and resolve customer complaints in a timely manner.
• Conduct field training programs for mechanics.

Skills

Excellent problem-solving skills

Effective communication skills

Understanding of safety protocols

Ability to work collaboratively

Education

Diploma in Mechanical Engineering or Electrical Engineering

Job description

Assistant Engineer - Service - Indore • Texmo Industries
Indore, India • Customer Service

As a field senior service engineer, he is responsible for ensuring customer satisfaction and operational efficiency within his territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.

• Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.
• Visit and Reporting to branch once in fortnightly for 2 days.
• Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis
• Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.
• Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations.
• Appoints and standardize authorized service outlets as per annual service plan.
• Facilitates dealers with service backup for providing speedy service delivery to customers.
• Creeates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelines
• Lodges product failures along with failed components for fixing their root causes and further corrective action
• Processes warranty bills for payment as per the norms and procedures including spares replacements on FOC
• Reports all kind of service reports to H.O including unresolved warranty / spares issues and burning product complaints
• Participates in dealer meets, mechanics meets, customer meets and promotional programs like exhibitions, melas, van campaigns etc. organized by branches
• Monitors spares buffer stock at branch against stock norms and making liquidation initiatives for ageing spares
• Conducts field training programs to ASC/dealer/area mechanics and service or maintenance camps as per service plan
• Takes up additional tasks as and when assigned by branch and service team at H.O (customer survey, competitor study, ground water level data collection etc.,)
• Diploma in Mechanical Engineering and Electrical Engineering or a related field.
• Minimum of 3-5 years of experience in customer handling or relevant field.
• Service engineers’ trainee needs not required any experience.
• Excellent problem-solving and decision-making skills, with a proactive and analytical approach to addressing challenges.
• Effective communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
• Strong commitment to workplace safety, with a thorough understanding of safety protocols and regulations.
• Ability to work collaboratively with cross-functional teams and foster a positive and productive work environment.

More Information

• A career ladder system, which defines the career progression path for employees based on their skills, experience, and length of service
• Integrated career progression framework with other processes in the organization as performance reviews, goals and OKRs, and promotion management.
• Internal Hiring – Advertising posts and promotion opportunities within the organization
• Providing employee development that readies workers for progression, such as training, coaching, mentoring, or involvement in special projects
• Regular Training Opportunities to develop skills at all levels
• Mentoring and Coaching schemes that give the individual’s the attention they need

Remote Working

Medical Insurance

Life Insurance

Family Support and Care

Uniform

Paid Holiday

Subsidised Healthy Meals

Work-Life Balance

Annual Health Check-ups

Teamwork

Safety and Working for the Community

Open and Transparent Culture

Be curious

Researching our company will help you in your application and in subsequent rounds of interviews too. Find out about us and follow us on social media to know more about our company culture and values. It would be helpful for you to visit our website and know more about our products, people & processes. This will help you decide if a career with us is right for you, and ensure that you send in your application with relevant and correct information.