Assistant Engineer – Service – Indore

Texmoprecisioncastings; Indore District; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading industrial firm in Indore seeks an Assistant Engineer for Service. In this role, you will ensure customer satisfaction and operational efficiency by managing service tours, resolving customer complaints, and verifying product performance in the field. This position requires direct interaction with dealers and service outlets to maintain high-quality standards. The ideal candidate will be proactive and responsive to customer needs while facilitating effective service delivery.

Responsibilities

• Ensure customer satisfaction and operational efficiency.
• Manage service tours and timely reporting.
• Resolve direct customer complaints effectively.

Job description

Assistant Engineer - Service - Indore • Texmo Industries
Indore, India • Customer Service

As a field senior service engineer, he is responsible for ensuring customer satisfaction and operational efficiency within his territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.

• Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.
• Visit and Reporting to branch once in fortnightly for 2 days.
• Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis
• Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.
• Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations.
• Appoints and standardize authorized service outlets as per annual service plan.
• Facilitates dealers with service backup for providing speedy service delivery to customers.
• Creates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelines
• Lodges product failures along with failed components for fixing their root causes and further corrective action