Service Engineer – Bhubaneswar

Texmo; Khordha; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Remote Working

Medical Insurance

Life Insurance

Subsidised Healthy Meals

Paid Holiday

Job summary

A leading engineering company is seeking a Service Engineer to enhance customer satisfaction and operational efficiency in Bhubaneswar. The role includes managing service outlets, resolving customer complaints, and providing technical solutions. Candidates should have a diploma in Mechanical or Electrical Engineering and 6 years of customer handling experience. The position offers a supportive work environment and numerous benefits, including remote working options and medical insurance.

Qualifications

• Minimum of 6 years of experience in customer handling or relevant field.
• Service engineers’ trainee needs no experience.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Ensure customer satisfaction and operational efficiency.
• Provide appropriate solutions to customers.
• Manage authorized service outlets in the area.

Skills

Problem-solving

Effective communication

Analytical skills

Commitment to safety

Team collaboration

Education

Diploma in Mechanical Engineering

Diploma in Electrical Engineering

Job description

Service Engineer - Bhubaneswar • Texmo Industries
Bhubaneswar, India • Customer Service

As a field service engineer, you are responsible for ensuring customer satisfaction and operational efficiency within your territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.

Responsibilities

• Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.
• Visit and Reporting to branch once in fortnightly for 2 days.
• Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis
• Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.
• Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations.
• Appoints and standardize authorized service outlets as per annual service plan.
• Facilitates dealers with service backup for providing speedy service delivery to customers.
• Creates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelines
• Lodges product failures along with failed components for fixing their root causes and further corrective action
• Processes warranty bills for payment as per the norms and procedures including spares replacements on FOC
• Reports all kind of service reports to H.O including unresolved warranty / spares issues and burning product complaints
• Participates in dealer meets, mechanics meets, customer meets and promotional programs like exhibitions, melas, van campaigns etc. organized by branches
• Monitors spares buffer stock at branch against stock norms and making liquidation initiatives for ageing spares
• Conducts field training programs to ASC/dealer/area mechanics and service or maintenance camps as per service plan
• Takes up additional tasks as and when assigned by branch and service team at H.O (customer survey, competitor study, ground water level data collection etc.,)

Qualifications

• Diploma in Mechanical Engineering and Electrical Engineering or a related field.
• Minimum of 6 years of experience in customer handling or relevant field.
• Service engineers’ trainee needs not required any experience.
• Excellent problem-solving and decision-making skills, with a proactive and analytical approach to addressing challenges.
• Effective communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
• Strong commitment to workplace safety, with a thorough understanding of safety protocols and regulations.
• Ability to work collaboratively with cross-functional teams and foster a positive and productive work environment.

More Information

• A career ladder system, which defines the career progression path for employees based on their skills, experience, and length of service
• Integrated career progression framework with other processes in the organization as performance reviews, goals and OKRs, and promotion management.
• Internal Hiring – Advertising posts and promotion opportunities within the organization
• Providing employee development that readies workers for progression, such as training, coaching, mentoring, or involvement in special projects
• Regular Training Opportunities to develop skills at all levels
• Mentoring and Coaching schemes that give the individual’s the attention they need

Benefits

• Remote Working
• Medical Insurance
• Life Insurance
• Family Support and Care
• Uniform
• Paid Holiday
• Subsidised Healthy Meals
• Work-Life Balance
• Annual Health Check-ups
• Teamwork
• Safety and Working for the Community
• Open and Transparent Culture