Deputy Manager - Quality

Mahindra And Mahindra Ltd.; Maharashtra; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Mahindra And Mahindra Ltd. seeks a senior Quality professional to manage spare parts quality, drive IMS alignment, and ensure adherence to TMW and ISO standards. Focus on customer experience, field issues, and CAPA.

The role requires 8+ years in manufacturing/engineering quality, knowledge of SAP modules, PPAP/APQP, FMEA, SPC/MSA, auditing, and cross-functional leadership across the supply chain.

Qualifications

• 8+ years in Quality for Manufacturing/Engineering, preferably automotive.
• Experience with IMS and quality systems; familiarity with ISO standards.

Responsibilities

• Support management and continuous improvement of spare parts quality.
• Ensure adherence to Quality processes, IMS, and TMW requirements.
• Handle customer complaints related to spares and field issues.
• Perform root cause analyses (8D, 5-Why, QC Story) and close issues.
• Coordinate CAPA with Operations, Supply Chain, Engineering and Suppliers.
• Track customer satisfaction metrics, warranty trends, and field data.
• Support in supplier quality management and audits across the supply chain.

Skills

Leadership

Communication

Cross-functional coordination

Data analysis

Root cause analysis

Auditing

Education

Diploma in Engineering

Bachelor of Engineering

Tools

SAP

MS Office

Job description

• Support management and continuous improvement of spare parts quality to achieve organizational quality objectives.
• Ensure effective implementation and adherence to Quality processes, Integrated Management Systems (IMS), and The Mahindra Way (TMW) requirements.
• Understand key customer needs and contribute to initiatives aimed at enhancing customer experience.
• Handle customer complaints related to spares, including field failures, shortages, and incorrect part supplies.
• Perform root cause analysis using structured problem‑solving tools such as 8D, 5‑Why, and QC Story, and ensure timely and effective closure of issues.
• Coordinate with Operations, Supply Chain, Engineering, and Suppliers to implement corrective and preventive actions (CAPA).
• Track and analyze customer satisfaction metrics, warranty trends, and field failure data.
• Support sales return management and effective inventory quality control.
• Assist in handling customer escalations and contribute to improvement in Customer Satisfaction Index (CSI).
• Implement and monitor process audits across the supply chain to ensure compliance and process effectiveness.
• Drive reduction of internal rejections, rework, and scrap related to spares.
• Support supplier quality management and contribute towards achieving VPPM targets.
• Participate in and drive continuous improvement initiatives including Kaizen, Yellow Belt / Green Belt projects, and QMS activities.
• Ensure compliance with and continual improvement aligned to ISO 9001:2015, ISO 14001:2015, ISO 45001, and TMW standards.

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering

General Experience

Must have more than 8 years of experience in Quality for Manufacturing/ Engineering Industry (Preferably, Automobile Industry)

Critical Experience

• Knowledge of Complex warehousing process.
• SAP/WM/EWM QM & MM Module.
• Certified lead/internal audit for IMS.
• Understanding of engineering drawings.
• Basic understanding of automobile/tractor parts.
• Hands on experience on measuring instruments e.g. Vernier Calliper, Micrometre, weighing balance.
• Domain expertise of core quality tools PPAP, APQP, FMEA, SPC & MSA.
• Proficiency in MS office.
• Data analysis and reporting skills
• Leadership, communication, and cross‑functional coordination

Auditing

Leadership Skills

Communication Skills