Assistant Collections Manager

TP; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Job summary

AM Collection in Bengaluru is seeking an Assistant Manager - Collections to drive outbound collection activities from Electronic City. You will manage calls, follow up on overdue payments, and steer customers toward resolution while meeting targets.

The role requires a graduate with strong negotiation and communication skills, capable of handling delinquent accounts and ensuring policy compliance in a fast-paced setting.

Qualifications

• Graduate (mandatory).
• Experience in collections, banking collections, recovery, or outbound customer service preferred.
• Strong communication and negotiation skills.
• Experience handling delinquent accounts and payment follow-ups.

Responsibilities

• Handle outbound collection calls to customers.
• Follow up on overdue payments and resolve customer queries.
• Meet collection and productivity targets.
• Maintain accurate records of customer interactions.
• Ensure compliance with collection policies and banking guidelines.

Skills

Collections experience

Negotiation

Outbound calls

Communication skills

Customer service

Education

Graduate (mandatory)

Job description

AM Collection Hiring Requirement

Position:

Assistant Manager - Collections

Location:

Electronic City, Bangalore

Industry:

Domestic Banking / BPO

Process:

Outbound Collections

Eligibility:

• Graduate (mandatory)


• Experience in collections, banking collections, recovery, or outbound customer service preferred


• Strong communication and negotiation skills


• Experience handling delinquent accounts and payment follow-ups

Salary:

• Up to 6.5 LPA (based on experience and interview performance)

Key Responsibilities:

• Handle outbound collection calls to customers


• Follow up on overdue payments and resolve customer queries


• Meet collection and productivity targets


• Maintain accurate records of customer interactions


• Ensure compliance with collection policies and banking guidelines

Preferred Profile:

• Collections/Recovery experience in Banking, NBFC, or BPO


• Good negotiation and customer handling skills


• Comfortable working in target-driven environments