Assistant Operations Manager

Synergipro BPO Solutions Pvt Ltd; Sundargarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Synergipro BPO Solutions Pvt Ltd is seeking a Senior Collections Supervisor to manage day-to-day collection operations. You will supervise Team Leaders, ensure timely recoveries, and maintain RBI-compliant processes.

The role requires strong communication, leadership abilities, and experience in debt recovery. Collaboration with the MIS team and CRM tools will be essential to meet daily targets and handle escalated customer inquiries.

Qualifications

• Graduate in any discipline; postgraduate preferred.
• 25 years of debt recovery/collections experience.
• Prior experience as Assistant Manager or supervisory role is required.

Responsibilities

• Supervise Team Leaders and guide the collection team.
• Oversee tele-calling for overdue accounts and maximize recoveries.
• Ensure compliance with RBI guidelines and update MIS reports.
• Handle escalated customer queries and explain repayment plans.

Skills

Strong communication

Negotiation

Team handling

Leadership

Excel

MIS reporting

CRM tools

Problem-solving

Escalation handling

Education

Graduate degree or higher

Postgraduate preferred

Tools

Excel

CRM tools

MIS reporting

Job description

Job Purpose:

To assist in managing day-to-day collection operations by supervising Team Leaders, ensuring timely recovery of overdue payments, maintaining compliance with regulatory guidelines, and supporting the overall objective of minimizing delinquency and improving recovery performance.

Key Responsibilities:

1. Team Support & Supervision

• Assist the Collection Manager in guiding, monitoring, and supporting the collection team.
• Ensure agents follow prescribed processes and maintain professional communication with customers.
• Help conduct training sessions, performance reviews, and daily team huddles.

2. Collection Operations

• Oversee tele-calling activities for overdue accounts across various buckets (soft, hard, and write-off).
• Ensure timely follow-up with delinquent customers and maximize recoveries.
• Track daily collection targets and performance of the team.

3. Compliance & Documentation

• Ensure the team adheres to RBI guidelines, company policies, and fair collection practices.
• Verify accuracy of collection data and assist in updating MIS reports.
• Prepare daily/weekly/monthly reports for management review.

4. Customer Coordination

• Handle escalated customer queries and disputes professionally.
• Explain repayment plans, settlement options, and consequences of default to customers.
• Support relationship management while ensuring recovery goals are achieved.

Qualifications & Experience:

• Graduate in any discipline (Postgraduate preferred).
• 25 years of experience in debt recovery/collections (NBFC/BFSI/outsourcing).
• Prior experience as a Asst. Manager or supervisory role is a must

Key Skills & Competencies:

• Strong communication and negotiation skills.
• Basic team-handling and leadership capabilities.
• Good knowledge of Excel, MIS reporting, and CRM tools.
• Problem-solving ability and understanding of recovery norms.
• Ability to handle escalations and difficult customer interactions.

Contact Person: (HR Team)

Shayan Azmi - 9583916637