Collection Team Lead

SynergiPro BPO Solutions Pvt Ltd; Sundargarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Synergipro BPO Solutions Pvt. Ltd in Jagda is seeking a Collection Team Leader to lead and coach a team of collection executives, driving daily, weekly and monthly targets while maximizing recoveries and maintaining customer relationships.

The role requires a graduate or postgraduate with extensive NBFC/BFSI collections experience, plus strong leadership, communication and Excel reporting skills. Knowledge of RBI guidelines and MIS reporting is essential. This position is based on-site in Jagda.

Qualifications

• Graduate or postgraduate in any discipline.
• 37 years of experience in collections within NBFC/BFSI sector.
• Prior experience as a team leader or supervisory role is a must.

Responsibilities

• Lead, train, and motivate the collection team to achieve individual and team targets.
• Allocate daily, weekly, and monthly collection targets and monitor performance.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Supervise tele-calling activities for overdue accounts (soft, hard, and write-off buckets).
• Ensure timely follow-up on delinquent cases and maximize recoveries.
• Ensure adherence to RBI and company guidelines for fair practices and customer interactions.
• Maintain accurate MIS and update collection data regularly in the system.
• Prepare and share collection reports, recovery trends, and action plans with management.
• Resolve customer disputes and elevate sensitive issues when necessary.
• Educate customers about consequences of default and repayment options available.
• Liaise with internal departments such as Credit, Legal, and Operations for case closures, settlements, and legal actions.
• Work closely with third-party collection agencies if engaged.

Skills

Leadership

Communication

Negotiation

Excel reporting

Data interpretation

Conflict resolution

CRM systems

Recovery norms

Education

Graduate or Postgraduate in any discipline

Job description

Job Title: Collection Team Leader

Company Name: Synergipro BPO Solutions Pvt. Ltd

Department: Collections

Location: Jagda (JE-227, Jhirpani, Near Petrol Pump, Jagda.)

Reporting To: Collections Manager / Branch Head

Employment Type: Full-time

Job Purpose:

To lead and manage a team of collection executives and agents in recovering dues from delinquent customers in accordance with company policies, compliance norms, and regulatory guidelines while maintaining customer relationships and minimizing NPAs.

Key Responsibilities:

Team Management:

• Lead, train, and motivate the collection team to achieve individual and team targets.
• Allocate daily, weekly, and monthly collection targets and monitor performance.
• Conduct regular team meetings, performance reviews, and coaching sessions.

Collection Operations:

• Supervise tele-calling activities for overdue accounts (soft, hard, and write-off buckets).
• Ensure timely follow-up on delinquent cases and maximize recoveries.

Compliance & Reporting:

• Ensure adherence to RBI and company guidelines for fair practices and customer interactions.
• Maintain accurate MIS and update collection data regularly in the system.
• Prepare and share collection reports, recovery trends, and action plans with management.

Customer Handling:

• Resolve customer disputes and elevate sensitive issues when necessary.
• Educate customers about consequences of default and repayment options available.

Coordination:

• Liaise with internal departments such as Credit, Legal, and Operations for case closures, settlements, and legal actions.
• Work closely with third-party collection agencies if engaged.

Qualifications & Experience:

• Graduate or Postgraduate in any discipline
• 37 years of experience in collections within NBFC/BFSI sector
• Prior experience as a team leader or supervisory role is a must

Key Skills & Competencies:

• Strong leadership and team-handling skills
• Excellent communication and negotiation abilities
• Excellent in Excel reports, presentation skill
• Analytical thinking and data interpretation
• Conflict resolution and decision-making skills
• Familiarity with collection tools, CRM systems, and recovery norms

Contact Person: (HR Team)
Subha Santoshi Mahato – 7205783060