Assistant Manager - Collections

TP; Zone 7 Ambattur; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TP in Ambattur, Chennai seeks an experienced Assistant Manager - Collections (Domestic Voice Process) to lead a team of collection executives and achieve recovery targets while upholding customer service standards.

The role requires 4–8 years in collections, MBA preferred, strong leadership, and proficiency in MS Excel and reporting tools; day shift / rotational shifts as per business needs.

Qualifications

• Graduate in any discipline (MBA preferred).
• 4 to 8 years of experience in Collections, with at least 2 years in a Team Lead/Assistant Manager role.
• Experience in Domestic Voice Process collections is mandatory.
• Strong understanding of collection strategies, recovery management, and customer handling.
• Proficiency in MS Excel and reporting tools.
• Excellent communication and interpersonal skills.
• Strong leadership, team management, and problem-solving abilities.

Responsibilities

• Manage and supervise a team of collection agents handling domestic voice collections.
• Drive monthly, weekly, and daily collection targets and ensure achievement of KPIs.
• Monitor team performance through regular reviews, coaching sessions, and feedback mechanisms.
• Analyze collection reports, delinquency trends, and productivity metrics to improve overall performance.
• Ensure adherence to regulatory guidelines, compliance standards, and company policies.
• Conduct performance appraisals and identify training needs for team development.
• Handle escalated customer issues and provide effective resolution.
• Coordinate with internal stakeholders to improve collection efficiency and process effectiveness.
• Prepare and present MIS reports, dashboards, and performance updates to management.
• Implement strategies to improve recovery rates and reduce delinquency.
• Maintain high standards of customer interaction and service quality.

Skills

Team Management

Collections & Recovery

Domestic Voice Process

People Management

Performance Management

MIS Reporting

Customer Escalation Handling

Process Improvement

Compliance Management

Coaching & Mentoring

Education

MBA preferred

Tools

MS Excel

Reporting tools

Job description

Job Title: Assistant Manager - Collections (Domestic Voice Process)

Location: Ambattur, Chennai
Department: Collections
Employment Type: Full-Time
Shift: Day Shift / Rotational Shift (as per business requirement)

We are seeking an experienced and result-oriented Assistant Manager - Collections to lead and manage a team of collection executives in a domestic voice process. The ideal candidate will be responsible for driving collection performance, ensuring compliance with company policies, improving team productivity, and achieving recovery targets while maintaining a high standard of customer service.

Key Responsibilities

• Manage and supervise a team of collection agents handling domestic voice collections.
• Drive monthly, weekly, and daily collection targets and ensure achievement of KPIs.
• Monitor team performance through regular reviews, coaching sessions, and feedback mechanisms.
• Analyze collection reports, delinquency trends, and productivity metrics to improve overall performance.
• Ensure adherence to regulatory guidelines, compliance standards, and company policies.
• Conduct performance appraisals and identify training needs for team development.
• Handle escalated customer issues and provide effective resolution.
• Coordinate with internal stakeholders to improve collection efficiency and process effectiveness.
• Prepare and present MIS reports, dashboards, and performance updates to management.
• Implement strategies to improve recovery rates and reduce delinquency.
• Maintain high standards of customer interaction and service quality.

Required Qualifications

• Graduate in any discipline (MBA preferred).
• 4 to 8 years of experience in Collections, with at least 2 years in a Team Lead/Assistant Manager role.
• Experience in Domestic Voice Process collections is mandatory.
• Strong understanding of collection strategies, recovery management, and customer handling.
• Proficiency in MS Excel and reporting tools.
• Excellent communication and interpersonal skills.
• Strong leadership, team management, and problem-solving abilities.

Key Skills

• Team Management
• Collections & Recovery
• Domestic Voice Process
• People Management
• Performance Management
• MIS Reporting
• Customer Escalation Handling
• Process Improvement
• Compliance Management
• Coaching & Mentoring

Desired Candidate Profile

• Target-driven with a strong focus on results.
• Ability to manage high-performing teams in a fast-paced environment.
• Strong analytical and decision-making skills.
• Excellent stakeholder management capabilities.
• Flexible and adaptable to business requirements.