Collections Manager

Paisalo Digital Limited; Varanasi; On-site; INR 600,000 - 900,000; Full time

Job summary

Paisalo Digital Limited is seeking a Regional Manager - Collection with 3–5 years of experience in BFSI/ NBFC/ FinTech. The role focuses on recovering overdue payments, managing delinquent accounts, and achieving collection targets.

You will conduct telephonic and field follow-ups, generate PTAs, negotiate payments, and maintain MIS reports while ensuring compliance with company policies.

Qualifications

• 3–5 years of experience in collections/recovery.
• Experience in BFSI, NBFC, Banking, FinTech, or Lending.
• Strong communication and negotiation skills.
• Target-oriented with willingness for field/tele-collection.
• Basic knowledge of MS Excel and MIS.

Responsibilities

• Handle overdue and delinquent customer accounts.
• Conduct telephonic and field payment follow-ups.
• Meet daily, weekly, and monthly collection targets.
• Generate and follow up on Promise to Pay commitments.
• Negotiate payments per company guidelines.
• Address customer queries and payment escalations.
• Maintain collection records and MIS reports.
• Ensure compliance with policies and guidelines.

Skills

Communication skills

Negotiation skills

Field collection

Tele-collection

Target-oriented

Education

Graduate degree preferred

Tools

MS Excel

MIS

Job description

Role : Regional Manager - Collection

Experience: 3–5 Years

Industry: BFSI / NBFC / FinTech / Banking

Job Overview

We are looking for a Collection Manager responsible for recovering overdue payments, managing delinquent accounts, and achieving assigned collection targets.

Key Responsibilities

• Handle assigned overdue and delinquent customer accounts.
• Conduct regular telephonic and field follow-ups for payment recovery.
• Achieve daily, weekly, and monthly collection targets.
• Generate and follow up on PTP (Promise to Pay) commitments.
• Negotiate with customers for timely payment within company guidelines.
• Handle customer queries, objections, and payment-related escalations.
• Monitor assigned accounts and prioritize high-risk/high-value cases.
• Maintain accurate collection records and daily MIS reports.
• Ensure all collection activities follow company policies and applicable guidelines.

Requirements

• 3–5 years of experience in collections/recovery.
• Experience in BFSI, NBFC, Banking, FinTech, or Lending preferred.
• Good communication and negotiation skills.
• Target-oriented and comfortable with field/tele-collection activities.
• Basic knowledge of MS Excel and MIS.
• Graduate preferred.