Branch Operations Executive

Digitide; Dehradun; On-site; INR 350,000 - 550,000; Full time

Job summary

Digitide is seeking a Branch Operations Executive in Dehradun to oversee daily branch activities and ensure efficient customer interactions. The role requires strong organization, attention to detail, and collaboration across teams.

You will manage inquiries, coordinate with various departments, monitor performance, and mentor junior staff while driving local business growth and ensuring a positive customer experience.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 2 years of experience in a similar branch operations role, BFSI preferred.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong organizational and time management abilities with meticulous attention to detail.

Responsibilities

• Oversee daily branch operations to ensure smooth workflow.
• Handle customer inquiries with timely, high-quality responses.
• Coordinate with teams to deliver seamless service delivery.
• Monitor branch performance and identify improvement opportunities.
• Maintain accurate records and ensure compliance with policies.
• Train and mentor junior staff to foster a productive environment.
• Collaborate with marketing to develop local strategies.
• Build relationships with local businesses to drive growth.
• Stay updated on industry trends and propose improvements.
• Keep branch spaces clean, organized, and customer-friendly.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Analytical thinking

Decision making

Education

Bachelor's degree in Business Administration/Management

Tools

MS Office

Job description

Job Description:

The Branch Operations Executive will play a vital role in our companys success by overseeing daily operations and ensuring smooth customer interactions. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams.

Responsibilities

• Manage and oversee the daily operations of the branch office, ensuring efficient workflow.
• Handle customer inquiries, provide timely responses, and maintain a high level of customer satisfaction.
• Coordinate with different teams to ensure seamless service delivery and resolve any operational issues.
• Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to enhance productivity.
• Maintain accurate records and documentation, ensuring compliance with company policies and regulations.
• Train and mentor junior staff, fostering a positive and productive work environment.
• Collaborate with the marketing team to develop and execute local marketing strategies, promoting the branchs services.
• Build and maintain strong relationships with local businesses and community members to drive business growth.
• Stay updated with industry trends and best practices, suggesting innovative solutions to improve operations.
• Ensure the branchs physical and digital spaces are well-maintained and presentable, creating a positive customer experience.

Qualifications

• Bachelors degree in Business Administration, Management, or a related field.
• Minimum 2 years of experience in a similar role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong organizational and time management abilities, with a focus on attention to detail.
• Proficiency in using MS Office and other relevant software for efficient documentation and record-keeping.
• Ability to work independently and make sound decisions, while also thriving in a team environment.
• Analytical mindset with problem-solving skills, capable of identifying and resolving operational challenges.
• Customer-centric approach, with a track record of delivering exceptional customer service.
• Willingness to stay updated with industry developments and a proactive attitude towards learning.
• Valid driving license and the ability to travel locally as required for business purposes.