Senior Operations Manager

K12 Techno Services; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

K12 Techno Services is seeking a dynamic operations professional for managing branch operations, admissions, fee collections, campus upkeep, transport coordination and stakeholder liaison within Bengaluru. The role involves leading admin teams, handling parent interactions and ensuring timely resolution of grievances.

The candidate should have 0–3 years of experience in operations, strong people skills, and the ability to travel within the city to multiple branches.

Qualifications

• Graduation or Masters in Operations from a tier 1/2 institute.
• 0–3 years of experience in operations or admin roles.
• Excellent people management and stakeholder handling skills.
• Strong written and verbal communication abilities.
• Ability to work with diverse teams and travel within the city.

Responsibilities

• Marketing and Admissions / Collections at the branch level.
• Ensure timely collection of tuition, transport, and other incomes.
• Manage campus maintenance, vendor management and admin operations.
• Coordinate with Marketing, Logistics, Procurement, Projects and Academics.
• Supervise staff, HR attendance, recruitment data and campus reviews.
• Handle parent grievances and ensure resolutions are tracked.

Job description

Key Responsibilities

• Marketing and Admissions / Collections


• Ensuring there is no Zero paid for fee payment on a monthly basis.


• Transport Fee collections.


• Fee dues are paid on time for the first term.


• Collection of Fine and any other miscellaneous income.


• Responsible for Pre-School tie-ups in designated area.


• Target achievement for revenue and admissions.


• Planning and execution of all the marketing activities/events/tie ups.


• Training and development of Team members of diverse verticals. Accounts, branch operations,
  maintenance and upkeep, vendor management, Customer Relationship Management.


• Branch Handling


• Taking care of smooth operation of the given branch


• Responsibility of collection of tuition fee collection, Campus Maintenance, Transport System


• Working on data and preparing reports for presentation - Parent handling and entire responsibility to
  handle all non-academic grievances


• Should have knowledge in handling inventory


• Handling employee grievances - Focus on continuous improvement to increase efficiency of task -
  Standardizing the process


• Keeping Close track on Inward/Outward movement


• Trustee Handling and Stakeholder Management


• Handling grievances in BMC


• Coordinating amongst other business verticals such as Marketing, Logistics, Procurement, Projects,
  Academics, etc.


• Conducting interviews for admin team members


• Parent Handling


• Front facing on all non-academic issues.


• Handling Complaints


• Making sure the issues mentioned in Complaint Register are resolved at the earliest.


• Follow up with Front Office, Accounts and Campus In-charge for early resolutions of complaints.


• Staff


• Keeping a close track of staff strength.


• Ensuring the attendance for staff is regularly and properly marked by EA.


• Be the contact point of HR for attendance and salary processing.


• Follow up with Corporate Office for staff complaints/ issues.


• Making sure the recruitment database is maintained properly by front office.


• Getting data for recruitment of surrounding schools and play school teachers.


• Transport


• Keeping a close track on bus operations.


• Ensuring timely maintenance of buses.


• Making sure the GPRS of all buses is functioning properly for parents to receive updates.


• Breath analyses test is done on a regular basis for drivers.


• Campus Maintenance


• Ensuring overall school maintenance.


• Checking Maintenance Register daily.


• Play Grounds/ Courts are well maintained.


• Trustee Handling


• Handling administrative issues.


• Quarterly reviews.


• Getting signatures on required cheques by Trustees.


• Finance


• Keeping close track of collections.


• Managing petty cash for the branch and ensuring the documents are in order.


• Managing vendor payments and attendance.


• Campus Maintenance


• Ensuring overall school maintenance.


• Checking Maintenance Register daily.


• Play grounds, courts & all other amenities are well maintained.

Desired Candidate Profile

• Graduation /Masters Operations from tier 1/2 institute with 0-3 years of experience


• Excellent people management skills


• ability to manage multiple stakeholders


• Good written, conversational and communication skills


• Flair for engaging with people and developing relationships and ability to work in diverse teams


• Willingness to learn, self-motivated and capable of handling unstructured work scenarios


• Willingness to travel within same city to the branches