Branch Operations Executive

Digitide; Alwar; On-site; INR 360,000 - 480,000; Full time

Job summary

Digitide is seeking a Branch Operations Executive to oversee daily branch operations and back-office processes in India. The role emphasizes exceptional customer care, cross-functional collaboration, and process improvements to enhance overall customer experience.

You will manage inquiries, resolve issues, mentor junior staff, and ensure regulatory compliance while driving efficiency and cost reductions. A Bachelor’s degree and 3 years BFSI experience are preferred.

Qualifications

• Bachelor’s degree in business administration, operations management, or related field.
• Minimum 3 years of experience in a similar BFSI role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in MS Office and related software for documentation and record-keeping.
• Ability to work independently and manage multiple tasks.
• Excellent organizational skills and attention to detail.
• Strong leadership and mentoring skills.
• Willingness to learn new technologies and industry trends.
• Customer-centric approach with focus on service quality.

Responsibilities

• Manage and oversee daily branch operations ensuring efficient workflow and timely task completion.
• Serve as primary contact for customers, addressing inquiries with accurate information.
• Resolve customer issues and complaints, maintaining high satisfaction and positive relationships.
• Collaborate with other departments to streamline processes and improve efficiency.
• Monitor customer feedback and implement necessary improvements.
• Train and mentor junior staff to adhere to policies and procedures.
• Maintain accurate records ensuring regulatory compliance.
• Develop strategies to enhance operational efficiency and reduce costs.
• Stay updated with industry trends and suggest innovative solutions.
• Ensure a safe and compliant work environment.

Skills

Communication skills

Customer care

Leadership

Problem solving

Multitasking

Education

Bachelor’s degree in business administration or related field

Tools

MS Office

Job description

Job Description:

As a Branch Operations Executive, you will play a crucial role in overseeing the daily operations of our branch, ensuring smooth and efficient back-office processes. Your primary focus will be on providing exceptional customer care and support, acting as a key liaison between our company and our valued clients. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams to achieve operational excellence.

Responsibilities

• Manage and oversee the daily operations of the branch, ensuring efficient workflow and timely completion of tasks.
• Act as the primary point of contact for customers, handling inquiries, and providing timely and accurate information.
• Resolve customer issues and complaints, ensuring a high level of satisfaction and maintaining positive relationships.
• Collaborate with other departments to streamline processes, improve efficiency, and enhance the overall customer experience.
• Monitor and analyze customer feedback, identifying areas for improvement and implementing necessary changes.
• Train and mentor junior staff, ensuring they adhere to company policies and procedures.
• Maintain accurate records and documentation, ensuring compliance with regulatory requirements.
• Develop and implement strategies to enhance operational efficiency and reduce costs.
• Stay updated with industry trends and best practices, suggesting innovative solutions to improve operations.
• Ensure a safe and secure work environment, adhering to health and safety regulations.

Qualifications

• A bachelors degree in business administration, operations management, or a related field is preferred.
• Minimum 3 years of experience in a similar role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• Proficiency in using MS Office and other relevant software for efficient documentation and record-keeping.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• Excellent organizational skills and attention to detail, ensuring accurate and timely execution of tasks.
• Strong leadership and mentoring skills, with the ability to guide and motivate a team.
• Willingness to learn and adapt to new technologies and industry trends.
• A customer-centric approach, with a focus on delivering exceptional service and building long-term relationships.

Requirements: