Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Jaipur; On-site; INR 600,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank Limited in Jaipur seeks an Assistant Branch Manager-Inbound to supervise daily branch operations, ensure regulatory and audit compliance, and deliver exceptional customer experiences. The role emphasizes leadership, process precision, and strong service delivery at the branch level.

The candidate will manage customer service processes, control cash operations, and ensure AML/KYC compliance while guiding staff to meet service targets and improve efficiency across the branch.

Qualifications

• Proactive and detail-oriented with strong leadership ability.
• Thorough understanding of banking operations and customer service processes.
• Commitment to regulatory and audit compliance and delivering customer excellence.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Customer service

Regulatory compliance

AML/KYC

Cash handling

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Jaipur

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level