Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Kanpur; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Kotak Mahindra Bank Limited in Kanpur is seeking a proactive Assistant Branch Manager-Inbound to lead daily branch operations, ensure regulatory compliance, and deliver exceptional customer service. You will oversee customer transactions, supervise staff, and maintain service standards.

The role emphasizes AML/KYC compliance, audit readiness, and efficient process management, including managing the lobby, cash operations, FX/TC handling within limits, and timely resolution of customer issues.

Qualifikationen

• Mid-level experience in branch banking.
• Strong leadership skills and ability to oversee daily branch operations.

Aufgaben

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler's cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.

Kenntnisse

Leadership

Banking operations

Jobbeschreibung

Assistant Branch Manager-Inbound_Branch Banking-Service_Kanpur

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency.

The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning.

Ensure strict adherence to bank policies, audit standards, and regulatory requirements.

Authorize and verify system inputs for customer transactions and service requests done by subordinates.

Manage branch lobby and customer queues to enhance service delivery.

Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.

Address and resolve customer complaints within defined turnaround times (TAT).

Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level