Assistant Branch Manager - Inbound Branch Banking

Kotak Mahindra Bank Limited; Bhiwani district; Presencial; INR 550.000 - 750.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank Limited is seeking an Assistant Branch Manager-Inbound for the Bhiwani branch to lead daily operations and ensure top-notch customer service. The role emphasizes regulatory compliance, risk controls, and efficient transaction handling.

The incumbent will manage lobby flow, supervise staff on customer service, and ensure timely resolution of issues while maintaining strict AML/KYC standards for all account openings.

Responsabilidades

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Descripción del empleo

Assistant Branch Manager-Inbound_Branch Banking-Service_Bhiwani

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


• Authorize and verify system inputs for customer transactions and service requests done by subordinates.


• Manage branch lobby and customer queues to enhance service delivery.


• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


• Address and resolve customer complaints within defined turnaround times (TAT).


• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level