Assistant Branch Manager-Inbound_BRANCH BANKING_0466_5979_1029514

Kotak Mahindra Bank; Indore District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations and ensure policy compliance. The role focuses on managing customer service processes, cash operations, and AML/KYC controls to deliver excellent customer experiences.

The incumbent will lead a team to maintain operational efficiency, handle regulatory requirements, and resolve customer issues within defined timelines, contributing to a seamless banking experience.

Qualifications

• Strong leadership and people-management abilities.
• Good understanding of banking operations and processes.
• Commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveller's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Proactive

Detail-oriented

Leadership

Banking operations knowledge

Customer experience

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveller's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.