Assistant Branch Manager - Branch Banking Operations

Kotak Mahindra Bank Limited; Chennai; On-site; INR 420,000 - 660,000; Full time

Job summary

Kotak Mahindra Bank Limited in Chennai is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure compliance with regulatory and audit requirements. You will focus on delivering exceptional customer experiences while leading a team and maintaining efficient processes.

The role emphasizes managing customer service flows, cash operations (FX and TCs), and ensuring AML/KYC compliance for account openings, with a mid-level experience profile in a busy retail banking

Qualifications

• Demonstrated leadership and people management abilities.
• A solid understanding of banking operations and processes.
• Commitment to delivering exceptional customer experiences and service standards.
• Strong knowledge of AML and KYC compliance requirements.

Responsibilities

• Oversee day-to-day branch operations to ensure smooth, compliant functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.
• Manage lobby and customer queues to improve service delivery.
• Handle cash operations, including FX and traveler’s cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted.

Skills

Leadership

Banking operations

Customer service

Job description

Assistant Branch Manager-Inbound-Branch Banking-Service

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch.

This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency.

The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning.

Ensure strict adherence to bank policies, audit standards, and regulatory requirements.

Authorize and verify system inputs for customer transactions and service requests done by subordinates.

Manage branch lobby and customer queues to enhance service delivery.

Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.

Address and resolve customer complaints within defined turnaround times (TAT).

Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level