Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Jamnagar; On-site; INR 500,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an proactive Assistant Branch Manager-Inbound to oversee daily branch operations in Jamnagar. You will lead customer service processes, ensure regulatory compliance, and maintain operational efficiency while managing staff and customer interactions.

The role emphasizes meeting service standards, managing cash and FX within limits, and resolving issues promptly to deliver exceptional customer experiences at the branch.

Qualifications

• Experience in banking operations and branch management.
• Proven ability to lead teams and deliver service excellence.
• Strong knowledge of AML/KYC procedures and banking regs.

Responsibilities

• Oversee day-to-day branch operations for efficient service.
• Ensure compliance with bank policies, audits, and regulatory requirements.
• Authorize and verify system inputs for customer transactions by staff.
• Manage lobby, queues, and service delivery to customers.
• Handle cash operations and FX within prescribed limits.
• Resolve customer complaints within defined TAT.
• Ensure AML/KYC compliance for all new accounts.

Skills

Leadership

Customer service

Regulatory compliance

AML/KYC

Branch operations

Cash handling

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Jamnagar

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level