Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Ahmedabad District; On-site; INR 650,000 - 1,000,000; Full time

Job summary

Kotak Mahindra Bank Limited in Ahmedabad is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations and ensure smooth service delivery. You will enforce bank policies, regulatory standards, AML/KYC compliance, manage customer queues, cash operations, and handle system inputs for transactions, while leading a small team toward excellent customer experiences.

The ideal candidate will bring strong leadership, banking operations knowledge, and a commitment to

Responsibilities

• This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency.
• The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.
• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Ahmedabad

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch.

• This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency.
• The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.
• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level