Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Bikaner; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited in Bikaner is seeking an Assistant Branch Manager-Inbound to oversee day-to-day branch operations and ensure smooth service delivery at the branch.

Key responsibilities include enforcing bank policies, auditing standards, AML/KYC compliance, managing cash operations and customer queues, and addressing complaints within defined TAT. Experience level mid-level; regular banking experience preferred.

Qualifications

• Experience in mid-level banking role.
• Good understanding of branch operations and customer service.
• Familiarity with AML/KYC and regulatory requirements.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Branch operations

Customer service

AML/KYC compliance

Cash handling

Job description

Assistant Branch Manager-Inbound

Branch Banking Service Bikaner

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level