Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Chak Sohna Sandarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited in Sohna invites an experienced Assistant Branch Manager-Inbound to oversee daily branch operations, ensuring compliant, efficient service and customer satisfaction. You will lead a small team, manage customer queues, handle cash operations including FX and TCs, enforce policies, and ensure AML/KYC compliance for new accounts.

This mid-level role requires proactive leadership, a solid understanding of banking operations, and a commitment to delivering exceptional

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Sohna We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level