Assistant Branch Manager - Branch Banking (Inbound)

Kotak Mahindra Bank Limited; Ahmedabad District; In loco; INR 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

Kotak Mahindra Bank Limited is seeking an Assistant Branch Manager-Inbound for our Ahmedabad branch. The role focuses on managing daily branch operations, ensuring policy adherence, and delivering superior customer service.

The incumbent will oversee customer transactions, lobby management, cash operations including FX and TCs, and timely resolution of customer issues while maintaining AML/KYC compliance for account openings.

Competenze

• Leadership abilities to guide a team and manage daily branch operations.
• Strong understanding of banking operations and processes.
• Knowledge of regulatory requirements and audit standards.
• Commitment to delivering exceptional customer experiences.

Mansioni

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs).
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Conoscenze

Leadership

Banking operations

Regulatory compliance

Customer service

Descrizione del lavoro

Assistant Branch Manager-Inbound_Branch Banking-Service_Ahmedabad

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level