Assistant Branch Manager-Inbound_Branch Banking-Service_Chandigarh

Kotak Mahindra Bank; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound to lead daily branch operations, ensuring compliance with regulatory standards and delivering superior customer experiences. The role emphasizes supervising service processes, cash operations, and queue management to maintain efficiency.

The ideal candidate will display strong leadership, in-depth knowledge of banking operations, and a commitment to AML/KYC requirements to support secure, compliant account opening and service

Qualifications

• Proactive and detail-oriented candidate with leadership capabilities.
• Strong understanding of banking operations and regulatory requirements.
• Experience with AML/KYC processes and customer onboarding workflows.

Responsibilities

• Oversee day-to-day branch operations to ensure smooth functioning.
• Ensure compliance with bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests by staff.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations including FX and traveler’s cheques within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

AML/KYC

Customer service

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.