Assistant Branch Manager - Branch Banking (Inbound Operations)

Kotak Mahindra Bank Limited; Kancheepuram; Sur place; INR 400 000 - 500 000; Plein temps

Résumé du poste

Kotak Mahindra Bank Limited seeks an Assistant Branch Manager-Inbound for the Kancheepuram branch to lead daily branch operations, ensure regulatory and audit compliance, and enhance customer service experiences. The role involves managing customer queues, cash operations including FX/TCs, and resolving complaints within defined timelines.

The ideal candidate demonstrates strong leadership, a solid understanding of banking operations, and a commitment to delivering exceptional service at the

Qualifications

• Experience in banking branch operations is preferred.
• Strong leadership and customer service orientation.

Responsabilités

• Oversee day-to-day branch operations for inbound banking services.
• Authorize and verify system inputs for cash transactions and customer service requests.
• Maintain compliance with AML/KYC, audit standards, and regulatory requirements.
• Manage branch lobby, customer queues, and service delivery to ensure timely resolution of inquiries and complaints.

Description du poste

Assistant Branch Manager-Inbound_Branch Banking-Service_Kancheepuram

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences. Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC. Experience Level Mid Level