Assistant Branch Manager - Branch Banking

Kotak Mahindra Bank Limited; Rajkot; On-site; INR 450,000 - 750,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an Assistant Branch Manager-Inbound for the Rajkot branch to oversee daily operations and ensure compliance with regulatory requirements. The role focuses on customer service, process efficiency, and smooth branch functioning.

Ideal candidates will have mid-level experience in branch banking, strong leadership, and a commitment to accurate transaction processing and service quality.

Qualifications

• Mid level experience in branch banking.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Rajkot We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences. Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level