Assistant Branch Manager - Branch Banking (Inbound)

Kotak Mahindra Bank Limited; Ernakulam; On-site; INR 600,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations in Ernakulam. The role emphasizes regulatory compliance, efficient customer service, and managing cash operations.

The ideal candidate will lead the team, ensure AML/KYC standards are met, and maintain high service levels while adhering to bank policies and audit requirements.

Qualifications

• Proven leadership experience in branch banking operations.
• Strong understanding of banking policies and regulatory requirements.
• Customer service excellence with problem-solving focus.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions by subordinates.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations, including FX and traveler’s cheques within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Regulatory compliance

Customer service

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Ernakulam

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level