Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank Limited; Ambala; On-site; INR 500,000 - 660,000; Full time

Job summary

Kotak Mahindra Bank Limited seeks an Assistant Branch Manager-Inbound to lead the Ambala branch's daily operations and ensure exceptional customer experiences. The role requires strong leadership, deep banking operations knowledge, and strict compliance with audit and regulatory standards.

You will manage the lobby, customer queues, and service processes while handling cash operations (FX and TCs) within prescribed limits and ensuring AML/KYC for new accounts.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Ambala

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch.

This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency.

The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning.

Ensure strict adherence to bank policies, audit standards, and regulatory requirements.

Authorize and verify system inputs for customer transactions and service requests done by subordinates.

Manage branch lobby and customer queues to enhance service delivery.

Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.

Address and resolve customer complaints within defined turnaround times (TAT).

Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level