Assistant Acquisition Manager/Acquisition Manager

Ujjivan Small Finance Bank Ltd.; Ahmedabad District; On-site; INR 350,000 - 520,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. in Ahmedabad seeks a Liabilities Sales Executive to meet targets by acquiring customers through branches, referrals, and alternate channels. You will drive cross-sell of secured loans and manage customer relationships, while ensuring compliance with KYC and documentation.

Graduate with 1–3 years in sales is preferred; you will guide customers through account openings, promote ATM usage, and participate in ongoing training and performance reviews.

Qualifications

• Graduate in commerce or related streams.
• 1–3 years of sales experience, preferably in financial services.

Responsibilities

• Meet liabilities targets through market acquisition and existing customer conversion.
• Acquire customers who meet liability product criteria via branches, referrals, and alternate channels.
• Maintain prospect database and manage relationships, passing quality leads to loan officers.
• Cross-sell secured loan products and drive liability sales.
• Share customer insights with the Sales Manager - Liabilities.
• Guide customers to fill Account Opening Form; verify KYC documents and signatures.
• Encourage usage of ATMs and alternate channels for cash services.
• Ensure adherence to training programs and performance reviews.

Skills

Sales experience

Customer service

Communication skills

Education

Graduate in commerce

Job description

Role & responsibilities

Business

Meet the set targets on liabilities in terms of open market acquisition & existing customer conversion Understand need and acquire customers who meet the criteria for liability products through either of the below channels:

• Leads generated by branch staff and personal leads
• Referrals generated from existing customers
• Alternate channels Maintain the database of the prospects, meet select prospects and manage the relationship thereafter Accompany CRS-Unsecured loans on the field for actively driving conversion of existing borrowing customers into liabilities customer Cross sell other secured loan products of Ujjivan and pass quality leads to respective loan officers Share customer insights/product related feedback with the Sales Manager - Liabilities

Customers

Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services Reduce customer dormancy and customer attrition by continuous engagement / interaction Resolves the customer queries on various accounts, FD / RD, remittances & third party product

Internal Processes

Guide the customer to fill the Account Opening Form; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents Strictly adhere & maintain compliance to KYC norms Drive the usage of alternate channels such as ATMs, BCs and assist customers to use ATMs for dispensing cash

Learning & Performance

Maintain up to date knowledge of the liabilities products and services as well as a working knowledge of other products offered in the branch Resolve queries raised by CRS-unsecured loans w.r.t liability products and support them in selling liabilities Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timeline

Preferred candidate profile

Educational Qualifications Graduate, preferably in commerce and related streams

Experience 1-to-3-year experience, preferably in sales