Area Manager

Flipkart Group; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

ESOPs

Annual Bonus

Job summary

Flipkart Group is seeking an experienced Hub Operations Manager to lead end-to-end hub operations and ensure cost-effective performance. You will drive cost per shipment, maintain KPI compliance, and coordinate with support teams for recovery and escalation while focusing on productivity, stock accuracy, and safety standards.

The role requires 6+ years in Courier/Supply Chain/Warehousing/Logistics Operations, with a preference for candidates holding a B-tech or MBA.

Qualifications

• 6+ years of experience in Courier/Supply Chain/Warehousing/Logistics Operations.

Responsibilities

• Manage hub operations and cost per shipment to budget.
• Achieve zero lost shipments and shrinkage within hub and enroute.
• Coordinate with support teams for recovery and escalation.
• Ensure 100% KPI compliance and adherence to quality standards.

Education

B-tech or MBA

Job description

Role & responsibilities Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.

• Achieving Cost per Shipment. Maintain the cost of operations as per budget.
• Achieve Zero lost shipment, shrinkage within hub and enroute.
• Proper planning and coordination with the support team for recovery if any.
• Achieve productivity of Van/Bike as per budget.
• 100% Compliance of KPI.
• Continuous Process Improvement and Adherence of Quality Standards at all times.
• Ensuring Customers are delighted at all times.
• Ensuring stock accuracy is maintained at all Hub assigned to him.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Ensure 100% ZTP (Zero Tolerance Policy).
• Ensuring Area Deliverable are met duly reported.
• Filling Gaps in employee headcount within turnaround time.
• Hub Performance reporting.
• Ensure Profitable operations.
• Ensure commercial and statutory compliances are met along with the support of teams.
• Team Management, Training and Development of Hub teams.
• Achieving Maximum Productivity of manpower.
• Managing environmental bodies and statutory compliances.
• Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent.
• Continuously improve in reducing Error rate in Operations Management.
• Maintain high quality hygiene and safety for Facility & People.
• Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
• Ensure availability of adequate and trained manpower as per plan.
• Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
• Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately.
• Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team.
• Achieving capacity utilization as per budget.
• Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.

Preferred candidate profile B-tech or MBA (Preferred candidates from Tier I/II MBA institutes).

• 6 years+ of experience in Courier/Supply Chain/Warehousing/Logistics Operations.

Perks and benefits ESOPs and Annual Bonus