Hub Incharge (Miraroad )

Shadowfax Technologies; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Shadowfax Technologies in Mumbai, India, seeks an Assistant Hub Incharge to oversee rider operations and hub performance. You will manage rider partners, drive safety and hygiene discipline, handle escalations, and ensure timely deliveries by monitoring KPIs and coordinating with hub staff.

Strong leadership and problem-solving skills are essential. You will also champion inventory reconciliation, hub layout, and daily cash/logistics controls to minimize loss and tampering risks, while driving

Qualifications

• Experience in hub/operations management with rider handling.
• Strong communication and leadership skills.
• Ability to analyze metrics and drive process improvements.

Responsibilities

• Train and groom rider partners and monitor performance.
• Manage rider attrition, attendance, and TL performance within the hub.
• Ensure daily inventory and shipment reconciliation across the hub.
• Oversee hub layout, 5S implementation, and FIFO compliance.
• Handle escalations related to payouts, customer issues, and security.
• Drive operational excellence through cash management and loss prevention.

Skills

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Job description

Role: Assistant Hub Incharge

Purpose of Role:

To manage Manpower, handling escalations & metrics of their designated hub

Roles & Responsibilities:

Rider Management

• Providing training to rider partners & grooming
• Conducting huddle for rider partners on daily basis
• Managing & monitoring the performance of each rider to improve their performance
• Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
• To drive discipline of the safety & hygiene of rider partners

Workforce Management

• Rider Attrition & attendance management
• Managing the performance of TLs in hub- providing feedback & inputs for improvement
• Ensure Career Progression for the TLs working in your hub
• Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
• Managing & clearance of pendency shipments present in the hub
• Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

Inventory Reconciliation

• Check the dashboard frequently for reconciliation of shipments done by TLs
• Ensure 100% Inventory Reconciliation on daily basis
• Identify the short or excess shipments in the hub
• Take action on any kind of fraud or theft of shipment

Hub Layout Management

• Bifurcation of the hub according to the hub activities
• Implementation of 5S in hub for maintaining the hub layout
• Ensuring that FIFO is done in a designated space
• Designated space of internet, housekeeping, stationery, shipments & inventory
• Maintaining good relationship with the owners & neighbors

Escalation Management

• Managing the LH/DC volume & vehicle escalations
• Resolving Rider Payout issue
• IT, stationery, inventory issue to be managed
• Managing the escalations raised against the hiring
• Customer Escalation management within TAT
• CCTV footage to be shared with the DC team for short/excess shipment
• Sharing call recordings for MDND cases

Operational Excellence

• Cash Management (Petty Cash & COD)
• Loss Management (Damage/Product Swap/Potential Loss)
• Hub Open House Activity (Weekly or Monthly)
• Reducing the fake remarks
• Closure of MDND cases
• Control on Delivered to cancel shipments
• Daily reconciliation & depositing of COD amount

Skills required- Link

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership