Senior Business Manager

Kaabil; Rajkot; On-site; INR 600,000 - 900,000; Full time

Job summary

Kaabil in India seeks a Service Business Manager to lead frontline service operations in Rajkot, Gujarat. You will drive customer-obsessed initiatives, optimize service processes, and promote digital platforms across dealer networks to improve transparency and efficiency.

You will collaborate with dealership leadership to enhance profitability, expand service programs, and build capabilities within service teams, ensuring high-performance delivery and customer satisfaction.

Responsibilities

• Ensure SDD, TEA, FAA adherence per RO targets.
• Drive initiatives to enhance customer retention and service experience.
• Strengthen customer feedback mechanisms and quick closure of concerns.
• Monitor and improve FS/PS ratio at dealerships to meet the 7-year retail target.
• Ensure adherence to standard service processes and improve throughput across workshops.
• Guide dealerships in actioning process improvements from performance analytics.
• Drive 100% implementation of New DMS and Genie platforms across all dealerships.
• Promote digital-first operations for transparency and efficiency.
• Monitor and improve Service PBT for the Top 3 dealerships per RO.
• Collaborate with dealership management to optimize manpower and margins.
• Achieve targets for Service Programs and Allied Businesses including Shield / RSA / Accessories.
• Identify skill and process gaps and drive targeted capability-building initiatives.
• Support new dealer onboarding and readiness for service operations.

Skills

Customer Obsession

Service Operations

Digital Adoption

Profitability Management

Business Expansion

Network Capability Development

Job description

Job Title –Service Business Manager

Key Responsibilities:

Customer Obsession:

1. Ensure Same Day Delivery (SDD), Time Estimate Adherence (TEA), and Final Approval
   Adherence (FAA) performance as per RO targets.
2. Drive initiatives to enhance customer retention through proactive engagement and
   service experience improvement.
3. Strengthen customer feedback mechanisms and ensure quick closure of customer
   concerns.

Service Operations Excellence

• Monitor and improve Free to Paid Service (FS/PS) ratio at dealerships to meet the 7
  year retail target.
• Ensure adherence to standard service processes and enhance throughput across
  workshops.
• Guide dealerships in implementing process improvement actions based on
  performance analytics.

Digital Adoption

• Drive 100% implementation and usage of New DMS and Genie platforms across all
  dealerships.
• Promote digital-first operations to improve service transparency, efficiency, and
  customer convenience.

Profitability Management

• Monitor and improve Service PBT (Profit Before Tax) for the Top 3 dealerships per RO.
• Work closely with dealership management to optimize manpower productivity, parts
  margin, and service mix.

Business Expansion

• Achieve targets for key Service Programs and Allied Businesses, including: Shield (Extended Warranty) /RSA (Road Side Assistance)/Accessories from Workshop – Maximize conversion and revenue contribution.

Network Capability Development

• Identify skill and process gaps within dealership service teams and drive targeted capability-building initiatives.
• Support new dealer onboarding and readiness for service business operations.