Architect

Harris Computer; Maharashtra; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Harris Computer is seeking a qualified individual to ensure platform alignment with business strategy and technical leadership for the ServiceNow team. This role requires significant architectural experience with ServiceNow and collaboration across different functions to improve integrations and processes.

A Bachelor's Degree in Computer Science or related field, along with relevant certifications, is required. Successful candidates must demonstrate their ability to handle complex software solutions and possess strong negotiation skills.

Qualifications

• 12+ years of experience with 8+ years relevant to ServiceNow.
• Architectural experience with ServiceNow required.
• Willingness to work in shifts.

Responsibilities

• Align platform with business strategy.
• Provide technical leadership to the platform team.
• Maintain existing architecture and oversee platform integrations.

Skills

Configuration and customization of ServiceNow

ServiceNow API setup

Agile/Scrum methodologies

Web Technologies (XML, HTML, JavaScript)

Excellent communication skills

Education

Bachelor's Degree in Computer Science or related

ServiceNow Certified (Application Developer, CIS, CTA, or CMA)

ITIL Foundations Certification

Tools

ServiceNow

Oracle

JIRA

Workday

Job description

Essential Functions / Major Job Responsibilities

• Ensures platform alignment with the business strategy
• Provides consultative technical leadership to the platform team
• Creates and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Assists in migrating configuration across instances
• Oversees the implementation and maintenance of platform integrations
• Oversees the security of the Now Platform

Education and Certifications

• Bachelor's Degree in Computer Science or related
• ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
• ITIL Foundations Certification preferred

Experience

• Total 12+ years of experience and 8+ years relevant work experience
• Must have architectural experience with ServiceNow
• Must be willing to work in shifts
• Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM
• Experience with complex software solutions
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Experience writing technical functional specifications required
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Required Skills

• Proven experience in configuration, customization, development, and administration on the ServiceNow platform
• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map, etc.
• Proven experience in working within both waterfall and Agile/Scrum methodologies
• Practical experience of setting up ServiceNow API’s and MID servers
• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
• Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday, etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)
• Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
• Excellent conflict management and negotiation skills
• Ability to train and support others on functional area-related topics

Knowledge, Skills and Abilities

• Proven experience in configuration, customization, development, and administration on the ServiceNow platform
• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map, etc.
• Proven experience in working within both waterfall and Agile/Scrum methodologies
• Practical experience of setting up ServiceNow API’s and MID servers
• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
• Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday, etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)
• Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
• Excellent conflict management and negotiation skills
• Ability to train and support others on functional area-related topics

Preferred Skills

• Proven organizational skills
• High energy, ambitious self-starter with an aptitude for learning and customer focus
• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
• Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment
• Working knowledge of vendor management principles and procedures