ServiceNow Technical Architect

Prodapt Solutions Private Limited; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Prodapt Solutions Private Limited is seeking a Technical Architect for ServiceNow in Pune District, Maharashtra. This role involves leading the technical direction and design of ServiceNow implementations, ensuring solutions are scalable and secure.

The ideal candidate will have over 10 years of IT experience with hands-on ServiceNow expertise, excellent problem-solving abilities, and strong communication skills. This position requires mentoring teams and aligning solutions with business strategies.

Qualifications

• Typically 10+ years of relevant IT experience.
• Hands-on experience with ServiceNow for several years.
• Deep experience across multiple ServiceNow modules.

Responsibilities

• Lead workshops and discovery sessions with stakeholders.
• Design end-to-end ServiceNow solutions and architectures.
• Define roadmaps and solution intent for technical architecture.

Skills

ServiceNow configuration

Integration experience

IT best practices

Communication skills

Problem-solving skills

Education

ServiceNow Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Master Architect

Tools

REST/SOAP APIs

IntegrationHub

MID Server

Job description

Overview

The Technical Architect – ServiceNow is responsible for leading the technical direction, architecture and design, integrations, and platform governance of ServiceNow implementations. This person ensures that solutions are scalable, maintainable, secure, and aligned with business strategy and best practices. They bridge business requirements with technical execution, mentor teams, and participate in stakeholder discussions across technical and non-technical audiences.

Key Responsibilities

• Lead workshops and discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities.
• Design end‑to‑end ServiceNow solutions and technical architectures that align with the organization’s strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience.
• Define roadmaps and solution intent or blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration versus custom development.
• Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization.
• Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, and monitoring.
• Establish or enforce architecture governance: review designs from development teams or partners, perform code reviews, ensure technical debt is tracked and managed, and monitor instance health.
• Mentor and lead junior architects, developers, and administrators; elevate team capabilities.
• Work with enterprise architects and platform owners to define platform strategy: instance strategy, environment strategy, upgrade and migration plans.
• Support presales and proposal efforts by scoping, estimating, and designing reference architectures.
• Participate in operational considerations: performance tuning, capacity planning, availability, disaster recovery, and security compliance.
• Stay up to date with new ServiceNow features, modules, and trends (e.g., AI/ML, data fabric, Now Assist), assess applicability, and recommend adoption where relevant.

Required Qualifications & Skills

• Experience: Typically 10+ years of relevant experience in IT, of which several years are hands‑on with ServiceNow—both in configuration and architecture. Some roles require more depending on seniority.
• Deep experience across multiple ServiceNow modules or workflows, such as ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, and GRC.
• Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, and custom integrations.
• Understanding of data modeling, CMDB, metadata, core data, data governance, and security.
• Experience in defining and implementing technical governance, architecture operating models, and instance strategy.
• Good knowledge of IT best practices and frameworks: ITIL, Agile methodologies, DevOps, and CI/CD practices.
• Strong problem‑solving and analytical skills; ability to resolve technical trade‑offs (e.g., custom versus configuration, performance versus maintainability).
• Excellent communication skills: ability to explain technical designs to business stakeholders, leadership, and peers; effective writing of architectural documentation.
• Certifications: ServiceNow Certified System Administrator (CSA) is required; preferred certifications include Certified Application Developer (CAD), CIS for relevant modules, and higher‑level architecture credentials such as Certified Master Architect or Certified Technical Architect.