ServiceNow Architect (Pan India - Multiple Modules)

Tata Consultancy Services; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services seeks a seasoned ServiceNow Architect – Enterprise Platforms (Multi-Module) with 10–18+ years of IT experience, including 7+ years in ServiceNow architecture and solution design. The role requires pan-India deployment and deep expertise across ITSM, ITOM, ITAM, HRSD, CSM, IRM/GRC, SecOps, and related ServiceNow capabilities.

The candidate will define architecture, govern integrations with major enterprise systems (M365, AWS, SAP, Workday, Jira), and lead modernization

Qualifications

• Bachelor's or Master's degree in CS/IT/Engineering or related field.
• 10+ years of overall IT experience.
• 7+ years of ServiceNow architecture and implementation experience.
• Proven experience delivering enterprise-scale ServiceNow transformations.
• Strong understanding of ITIL, Agile, DevOps, and EA frameworks.
• Excellent communication and stakeholder management.

Responsibilities

• Define and own the ServiceNow platform architecture and roadmap.
• Translate business requirements into scalable ServiceNow solutions.
• Lead platform modernization and digital transformation initiatives.
• Architect solutions for Incident, Problem, Change, Request, Knowledge, and Service Catalog management.
• Drive ITIL-aligned service management transformations.
• Lead design reviews and architecture governance sessions.

Skills

ServiceNow Architecture

ITSM

ITOM

ITAM

HRSD

CSM

IRM/GRC

SecOps

Service Portal

Employee Center

IntegrationHub

App Engine

AI capabilities

Leadership

Communication

Education

Bachelor's/Master's degree in Computer Science, IT, Engineering or related discipline

Tools

Flow Designer

IntegrationHub

MID Server

REST APIs

SOAP Web Services

OAuth 2.0

ServiceNow Glide APIs

App Engine

AngularJS

Job description

ServiceNow Architect – Enterprise Platforms (Multi-Module)

10–18+ Years (7+ Years in ServiceNow Architecture & Solution Design)

Pan India Requirement.

This role requires deep expertise across the ServiceNow ecosystem, including ITSM, ITOM, ITAM, HRSD, CSM, IRM/GRC, SecOps, Service Portal, Employee Center, IntegrationHub, App Engine, and AI-driven capabilities.

Key Responsibilities

Enterprise Architecture & Strategy

• Define and own the ServiceNow platform architecture and roadmap.
• Translate business requirements into scalable ServiceNow solutions.
• Develop enterprise architecture standards, governance frameworks, and best practices.
• Lead platform modernization and digital transformation initiatives.
• Provide strategic recommendations to maximize platform adoption and business value.
• Design end-to-end ServiceNow solutions across multiple modules.
• Create high-level and low-level solution architecture documents.
• Ensure architectural alignment with enterprise technology standards.
• Conduct design reviews and architecture governance sessions.
• Provide technical leadership throughout project lifecycles.
• Architect solutions for Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
• Drive ITIL-aligned service management transformations.
• Optimize workflows and service delivery processes.
• Define architecture for CMDB, Discovery, Service Mapping, Event Management, and Operational Intelligence.
• Establish CMDB governance and data quality frameworks.
• Design service-aware infrastructure and operational visibility solutions.
• Lead cloud and hybrid infrastructure integrations.
• Design Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) solutions.
• Enable software compliance, optimization, and cost-management strategies.
• Architect HR service delivery and employee experience solutions.
• Design employee lifecycle event frameworks.
• Enable automation across HR operations and employee services.

Customer Service Management (CSM)

• Design customer engagement and case management solutions.
• Architect integrations between ServiceNow and CRM platforms.
• Design enterprise governance, risk, compliance, and security operations solutions.
• Implement policy, risk, control, audit, and compliance frameworks.
• Architect SecOps, Vulnerability Response, and Security Incident Response capabilities.

Platform Governance & Best Practices

• Establish ServiceNow CoE (Center of Excellence) standards.
• Define development, release, and environment management processes.
• Ensure platform compliance with security and regulatory standards.
• Conduct code quality, architecture, and security reviews.

Integrations & Automation

• Architect integrations using REST, SOAP, IntegrationHub, MID Server, and APIs.
• Design integration frameworks with enterprise applications including:
• Microsoft 365
• AWS
• SAP
• Workday
• Jira
• Monitoring & Security Tools
• Lead automation initiatives leveraging Flow Designer and App Engine.
• Drive adoption of ServiceNow AI capabilities including:
• Now Assist
• AI Search
• Virtual Agent
• Identify opportunities for automation and generative AI implementation.
• Develop innovation roadmaps to enhance user experience and operational efficiency.

Required Technical Expertise

ServiceNow Platform

• ServiceNow Architecture & Platform Governance
• Platform Security
• Scoped Applications
• Service Portal
• Employee Center
• Flow Designer
• IntegrationHub
• Performance Analytics
• DevOps & CI/CD

Core Modules

• ITSM
• ITOM
• HRSD
• CSM
• IRM/GRC
• SecOps
• SPM/PPM

Integration Technologies

• REST APIs
• SOAP Web Services
• OAuth 2.0
• Middleware Platforms
• JSON/XML
• Webhooks
• MID Servers

Technical Skills

• ServiceNow Glide APIs
• HTML/CSS
• AngularJS
• Data Modeling

Leadership Responsibilities

• Act as the primary architectural authority for ServiceNow initiatives.
• Mentor ServiceNow developers, administrators, consultants, and technical leads.
• Collaborate with enterprise architects, infrastructure teams, security teams, and business stakeholders.
• Lead technical workshops, architecture reviews, and solution demonstrations.
• Guide implementation teams on best practices and platform optimization.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline.
• 10+ years of overall IT experience.
• 7+ years of ServiceNow architecture and implementation experience.
• Proven experience delivering enterprise-scale ServiceNow transformations.
• Strong understanding of ITIL, Agile, DevOps, and enterprise architecture frameworks.
• Excellent communication, stakeholder management, and consulting abilities.

Preferred Certifications

ServiceNow Certified Technical Architect (CTA) – Highly Preferred

ServiceNow Certified Master Architect (CMA) – Preferred

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Azure/AWS Cloud Certifications

Nice-to-Have Skills

• Service Graph Connectors
• Observability & AIOps
• DevSecOps

N/A Strategic Thinking

N/A Problem Solving & Innovation

Keywords

ServiceNow Architect, ServiceNow CTA, Enterprise Architect, ITSM, ITOM, ITAM, HRSD, CSM, IRM, GRC, SecOps, CMDB, Discovery, Service Mapping, HAM, SAM, Service Portal, Employee Center, IntegrationHub, App Engine, Now Assist, AI Search, Virtual Agent, Flow Designer, Platform Governance, Enterprise Integration, Cloud Architecture, Digital Transformation, ServiceNow Platform Strategy.