Architect

Altera Digital Health APAC; Maharashtra; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Altera Digital Health APAC seeks a senior ServiceNow Architect to lead platform architecture and governance across enterprise solutions. You will drive architectural decisions, mentor the platform team, and ensure scalable, secure integrations on the Now Platform in a dynamic environment.

Key focus areas include ITSM/ITOM/CSM project design, API and MID server integrations, and alignment with ITIL practices; experience with AI-enabled processes is a plus. Must be willing to work in shifts.

Responsibilities

• Ensures platform alignment with the business strategy
• Provides consultative technical leadership to the platform team
• Creates and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Assists in migrating configuration across instances
• Oversee the implementation and maintenance of platform integrations
• Oversee the security of the Now Platform

Job description

Essential Functions / Major Job Responsibilities

• Ensures platform alignment with the business strategy
• Provides consultative technical leadership to the platform team
• Creates and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Assists in migrating configuration across instances
• Oversee the implementation and maintenance of platform integrations
• Oversee the security of the Now Platform

Job Requirements

Education and Certifications

• Bachelor's Degree in Computer Science or related
• ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
• ITIL Foundations Certification preferred

Experience

• Total 12+ yrs of experience and 8+ years relevant work experience
• Must have architectural experience with Service now
• Must be willing to work in shifts
• Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.
• Experience with complex software solutions.
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Experience writing technical functional specifications required
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Required Skills

Knowledge, Skills and Abilities

• Proven experience in configuration, customization, development, and administration on the ServiceNow platform
• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.
• Proven experience in working within both waterfall and Agile/Scrum methodologies.
• Practical experience of setting up ServiceNow API’s and MID servers
• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
• Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)
• Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
• Excellent conflict management and negotiation skills
• Ability to train and support others on functional area-related topics.

Preferred Skills

• Proven organizational skills
• High energy, ambitious self-starter with an aptitude for learning and customer focus
• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
• Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment
• Working knowledge of vendor management principles and procedures.