Servicenow Architect

Cloudxtreme; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Cloudxtreme is seeking a ServiceNow Architect to serve as the primary technical authority for the platform, bridging business strategy and technical implementation. You will ensure architectural integrity, scalability, and a forward-looking roadmap for the ServiceNow instance, while mentoring developers and guiding governance.

You will lead design efforts, enforce coding standards, and manage integration strategies with Enterprise systems.

Qualifications

• Minimum 8 years IT experience, with at least 35 years specifically focused on ServiceNow architecture and design.
• Advanced proficiency in JavaScript, Glide API, Script Includes, and UI Pages.
• Deep understanding of ITIL processes, HR, Custom Apps, Integrations and Agile/DevOps methodologies.
• Strong knowledge of Scoped Applications versus Global Scope to maintain security and upgradeability.

Responsibilities

• Lead a large team of developers – oversee daily operations.
• Experience with complex integrations and environments.
• Complete Code Reviews for the team.
• Strong technical knowledge across ServiceNow domains.
• Complete technical design on large, innovative projects.
• Communicate effectively with customers and stakeholders.

Skills

leadership

customer facing

mentoring

Tools

JavaScript

Glide API

Script Includes

UI Pages

REST

SOAP

IntegrationHub

Job description

Description

A ServiceNow Architect acts as the primary technical authority for the platform, bridging the gap between high-level business strategy and technical implementation. Unlike a developer, who focuses on coding and task execution, the architect is responsible for the overall technical integrity, scalability, and long-term roadmap of the entire ServiceNow instance.

Key Responsibilities

• Solution Design: Lead the creation of detailed architectural blueprints and technical designs that leverage out-of-the-box (OOTB) capabilities while ensuring scalability.


• Platform Governance: Establish and enforce coding standards, configuration management, and development "guardrails" to prevent over-customization and ensure smooth future upgrades.


• Technical Leadership: Act as a "Subject Matter Expert" (SME) to mentor developers and administrators, resolving complex technical trade-offs and ensuring adherence to the Common Service Data Model (CSDM).


• Integration Strategy: Design secure, enterprise-level integration architectures between ServiceNow and third-party systems (e.g., Azure, SAP, AWS) using IntegrationHub, REST/SOAP, and middleware.


• Innovation & Roadmapping: Evaluate new ServiceNow release features (e.g., GenAI, Predictive Intelligence) to determine their applicability to the current environment and business goals.


• Stakeholder Alignment: Collaborate with executive leadership and business owners to translate strategic requirements into functional platform capabilities.

Technical Skills & Experience

• Platform Depth: Minimum 8 years of IT experience, with at least 35 years specifically focused on ServiceNow architecture and design.


• Development Expertise: Advanced proficiency in JavaScript, Glide API, Script Includes, and UI Pages.


• Frameworks: Deep understanding of ITIL processes, HR, Custom App, Integrations and Agile/DevOps methodologies.


• Architecture Patterns: Strong knowledge of Scoped Applications versus Global Scope to maintain platform security and upgradeability.

• Lead a large team of developers – oversee daily operations


• Experience with complex integrations and environments


• Complete Code Reviews for the team


• Strong technical knowledge


• Complete technical design on large innovate projects


• Good communication skills and can be customer facing

Certifications

Required:

• Certified System Administrator (CSA).


• Certified Application Developer (CAD).


• Certified Implementation Specialist (CIS) (at least 2–3 mainline certifications such as ITSM, ITOM, CSM or HRSD).

Preferred for Senior/Architect Roles:

• Certified Technical Architect (CTA): Focuses on technical design and complex implementations.


• Certified Master Architect (CMA): The highest tier, focused on large-scale enterprise transformation and strategic business value.