AR VOICE PROCESS

Vrinda International; Maharashtra; On-site; INR 350,000 - 520,000; Full time

Job summary

Vrinda International is seeking a dedicated professional for an AR Voice Process role within the IT Services sector in Maharashtra, India. The role focuses on maintaining healthy cash flow by managing accounts receivable through direct voice communication, acting as the primary contact for financial queries, and ensuring timely payments while keeping accurate financial records.

The candidate will support the broader financial operations team, ensuring smooth billing and collection cycles and

Qualifications

• At least 1 year of experience in accounts receivable or customer support environments.
• Strong proficiency in payment follow-up procedures and collection methodologies.
• Ability to resolve invoice and billing queries efficiently and accurately.
• Skilled in data entry operations and familiar with standard CRM software platforms.
• Maintain detailed documentation and manage record-keeping systems.
• Excellent English communication skills for voice-based interactions.
• Solid understanding of AR processes and workflows.

Responsibilities

• Conduct outbound and inbound voice calls to manage payment follow-ups and support collections.
• Investigate and resolve invoice and billing queries for customer clarity.
• Perform precise data entry and update client information in CRM systems.
• Maintain documentation and organize records for audit readiness.
• Use negotiation strategies to secure payment commitments from clients.
• Deliver high-quality voice-based customer support with clear communication.

Skills

Accounts Receivable

Customer support

English communication

Data entry

Negotiation

Tools

CRM software

Job description

Summary

We are seeking a dedicated professional for the AR Voice Process role within the IT Services sector. This position is pivotal for maintaining healthy cash flow and ensuring customer satisfaction by managing accounts receivable activities through direct voice communication. The ideal candidate will serve as the primary point of contact for resolving financial queries, facilitating timely payments, and upholding accurate financial records. This role is essential for supporting the broader financial operations team and ensuring the seamless execution of billing and collection cycles.

Responsibilities

• Conduct outbound and inbound voice calls to manage payment follow-ups and facilitate collection support.
• Investigate and resolve inquiries related to invoices and billing discrepancies to ensure customer clarity.
• Perform precise data entry tasks and utilize CRM tools to update client information and transaction logs.
• Maintain comprehensive documentation and organize records to ensure audit readiness and data integrity.
• Employ effective negotiation strategies to resolve conflicts and secure payment commitments from clients.
• Deliver high-quality voice-based customer support with a focus on professional and clear communication.

Requirements

• Possess at least one year of relevant work experience in accounts receivable or customer support environments.
• Demonstrate strong proficiency in payment follow-up procedures and collection methodologies.
• Show capability in resolving invoice and billing queries efficiently and accurately.
• Be skilled in data entry operations and familiar with standard CRM software platforms.
• Exhibit competence in maintaining detailed documentation and managing record-keeping systems.
• Display the ability to negotiate terms and handle conflict resolution with professionalism.
• Possess excellent English communication skills suitable for voice-based interactions.
• Have a solid understanding of Accounts Receivable (AR) processes and workflows.