AR Voice Process Executive

Vrinda International; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Vrinda International is seeking an AR Voice Process Executive to join the Communications team. The role focuses on managing accounts receivable inquiries via voice channels, ensuring timely resolution of financial discrepancies and maintaining high accuracy and client satisfaction while following strict communication protocols.

Responsibilities include handling calls about billing, updating account statuses, logging interactions, and negotiating payment plans.

Qualifications

• Demonstrate strong English communication skills, both verbal and written.
• Experience in customer-facing or financial support roles.
• Proactive problem-solving with follow-up on open items.
• Basic computer literacy and software navigation.
• Strong telephone etiquette and professional demeanor.
• Background knowledge in AR or related billing processes is advantageous.

Responsibilities

• Handle inbound and outbound calls related to accounts receivable inquiries about billing and payments.
• Use basic computer systems to update account statuses and log interactions.
• Analyze balances and negotiate payment plans or resolve disputes.
• Follow up with clients to ensure timely settlements and maintain cash flow.
• Communicate clearly in English with clients, keeping interactions constructive.
• Assist with account access or billing error resolution with empathy and care.

Skills

English communication

Customer service

Problem solving

Data entry

Telephone etiquette

Accounts receivable

Job description

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Job Description

AR Voice Process Executive

Summary

We are seeking a dedicated AR Voice Process Executive to join our Communications team. In this pivotal role, the incumbent will manage accounts receivable inquiries via voice channels, ensuring timely resolution of financial discrepancies. The position demands a professional who can effectively bridge the gap between financial data and customer service, maintaining high standards of accuracy and client satisfaction while adhering to strict communication protocols.

Responsibilities

• Handle inbound and outbound calls related to accounts receivable, addressing customer queries regarding billing and payments.
  
• Utilize basic computer systems to update account statuses, log interactions, and manage data entry tasks efficiently.
  
• Analyze outstanding balances and apply problem-solving techniques to negotiate payment plans or resolve disputes.
  
• Follow up persistently with clients to ensure timely settlements and maintain healthy cash flow.
  
• Communicate clearly and professionally in English, ensuring all verbal interactions are constructive and informative.
  
• Manage customer interactions with empathy and patience, resolving issues related to account access or billing errors.
  

Requirements

Requirements:

• Possess a minimum of six months of relevant experience in a customer-facing or financial support role.
  
• Demonstrate strong proficiency in English communication, both verbal and written.
  
• Exhibit solid problem-solving abilities with a proactive approach to following up on open items.
  
• Maintain a foundational understanding of computer operations and software navigation.
  
• Show aptitude for customer handling and effective telephone etiquette.
  
• Background knowledge in AR or medical billing processes is highly advantageous.