AR Voice Process Executive

Vrinda International; Andheri; On-site; INR 240,000 - 360,000; Full time

Job summary

Vrinda International is seeking an AR Voice Process Executive to join our Communications team. The role focuses on handling accounts receivable inquiries via voice, ensuring accuracy and timely resolutions while upholding strict service standards.

You will interact with clients in English, update data in basic systems, analyze balances, and negotiate payment plans to maintain healthy cash flow. Six months of relevant experience is preferred, with on-site work in Andheri.

Qualifications

• Strong English communication skills (verbal & written).
• Ability to handle customer interactions with empathy and professionalism.
• Proactive problem-solving with follow-up on outstanding items.

Responsibilities

• Handle inbound and outbound calls related to accounts receivable, addressing customer queries regarding billing and payments.
• Utilize basic computer systems to update account statuses, log interactions, and manage data entry tasks efficiently.
• Analyze outstanding balances and negotiate payment plans or resolve disputes.
• Follow up persistently with clients to ensure timely settlements and maintain healthy cash flow.
• Communicate clearly and professionally in English, ensuring all verbal interactions are constructive and informative.
• Manage customer interactions with empathy and patience, resolving issues related to account access or billing errors.

Skills

English communication

Customer handling

Problem solving

Telephone etiquette

AR/financial processes

Data entry

Job description

Job Description:

AR Voice Process Executive

Summary

We are seeking a dedicated AR Voice Process Executive to join our Communications team. In this pivotal role, the incumbent will manage accounts receivable inquiries via voice channels, ensuring timely resolution of financial discrepancies. The position demands a professional who can effectively bridge the gap between financial data and customer service, maintaining high standards of accuracy and client satisfaction while adhering to strict communication protocols.

Responsibilities

• Handle inbound and outbound calls related to accounts receivable, addressing customer queries regarding billing and payments.


• Utilize basic computer systems to update account statuses, log interactions, and manage data entry tasks efficiently.


• Analyze outstanding balances and apply problem-solving techniques to negotiate payment plans or resolve disputes.


• Follow up persistently with clients to ensure timely settlements and maintain healthy cash flow.


• Communicate clearly and professionally in English, ensuring all verbal interactions are constructive and informative.


• Manage customer interactions with empathy and patience, resolving issues related to account access or billing errors.

Requirements

• Possess a minimum of six months of relevant experience in a customer-facing or financial support role.


• Demonstrate strong proficiency in English communication, both verbal and written.


• Exhibit solid problem-solving abilities with a proactive approach to following up on open items.


• Maintain a foundational understanding of computer operations and software navigation.


• Show aptitude for customer handling and effective telephone etiquette.


• Background knowledge in AR or medical billing processes is highly advantageous.