Application Tech Support Practitioner/ Desktop Support Engineer

EdulearningVenture; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

EdulearningVenture in Bengaluru is seeking a professional to serve as the primary liaison between clients and the company's systems. The role involves engaging with clients to understand their technical needs and providing effective solutions to resolve any issues.

The ideal candidate will possess strong communication skills and deep product knowledge, ensuring smooth operation of systems and excellent client support to maintain high-quality standards.

Responsibilities

• Serve as the primary liaison between clients and the company's systems.
• Engage with clients to understand their technical needs.
• Utilize strong communication skills to explain system functionalities.
• Maintain high-quality standards in support interactions.
• Leverage product knowledge to define client issues.
• Design effective solutions to resolve technical problems.
• Ensure smooth operation of systems and applications.
• Collaborate with teams to resolve complex technical issues.
• Document client interactions and troubleshooting steps.
• Continuously update knowledge about system features.

Job description

Role & Responsibilities

• Serve as the primary liaison between clients and the company's systems or applications.
• Engage with clients to understand their technical needs, issues, and requirements.
• Utilize strong communication skills to clearly explain system functionalities and resolve client concerns.
• Maintain high-quality standards in all support interactions and solutions.
• Leverage deep product knowledge to accurately identify and define client issues.
• Design and implement effective solutions to resolve technical problems.
• Ensure smooth and uninterrupted operation of world-class systems and applications.
• Collaborate with internal teams to elevate and resolve complex technical issues.
• Document client interactions, troubleshooting steps, and resolutions thoroughly.
• Continuously update knowledge about system features, updates, and best practices.