Application Tech Support Practitioner

Accenture; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture Gurugram is seeking an Application Tech Support Practitioner specialized in Microsoft Intune to architect and support enterprise‑scale device and app management. You will drive Autopilot provisioning, policy deployment, and end‑to‑end Intune design for multi‑tenant environments.

The role requires hands‑on expertise in Intune, SCCM/MECM migration, and endpoint security. You will collaborate with cross‑functional teams on migrations, automation, and governance to ensure reliable

Qualifications

• Must have at least 3 years of hands-on experience with Microsoft Intune in enterprise environments.
• Strong experience with Windows Autopilot and Entra ID (Azure AD) integration.
• Proficient in PowerShell scripting for enrollment and device lifecycle automation.
• Experience migrating MECM/SCCM to Intune and managing device/configuration policies.
• Familiarity with endpoint security and conditional access governance.

Responsibilities

• Architect end-to-end Intune solutions for enterprise or MSP contexts.
• Lead device enrollment, Autopilot provisioning, and policy deployment.
• Package and deploy Win32, Store, and LOB apps with proper detection rules.
• Integrate Defender for Endpoint and compliance policies with Conditional Access.
• Develop automation scripts for enrollment remediation and lifecycle operations.
• Provide L3/L4 support for Autopilot failures, app deployments, and policy conflicts.

Skills

Microsoft Intune

Windows Autopilot

Entra ID / Azure AD

PowerShell scripting

Endpoint Security

SCCM / MECM migration

Education

15 years full time education

Tools

SCCM / MECM

Job description

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Microsoft Intune

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Role Overview

The Microsoft Intune Subject Matter Expert (SME) is responsible for architecting, implementing, migrating, and supporting enterprise‑scale device and application management solutions using Microsoft Intune. This role acts as the highest level of technical authority for Intune within managed services, transformation programs, or internal IT organizations, providing design leadership, advanced troubleshooting, and governance alignment.

The role is typically hands‑on and heavily involved in endpoint modernization initiatives, including SCCM/MECM to Intune migration, Autopilot‑based provisioning, security hardening, and automation‑driven operations.

Key Responsibilities

1. Intune Architecture & Design
   • Own the end‑to‑end architecture of Microsoft Intune in enterprise or multi‑tenant environments
   • Design scalable solutions for:
     • Windows 10/11
     • Windows 365 Cloud PC
     • iOS / iPadOS
     • Android Enterprise
     • macOS
2. Device Enrollment & Provisioning
   • Lead and optimize device onboarding using:
     • Windows Autopilot
     • Entra ID (Azure AD) Join / Hybrid Join
     • User‑driven and pre‑provisioned scenarios
   • Integrate Autopilot with:
     • Security baselines
     • Configuration profiles
     • Compliance and Conditional Access
3. Application Packaging & Deployment
   • Migrate applications from MECM/SCCM to Intune
   • Package and deploy applications including:
     • Win32 apps
     • Microsoft Store apps
     • Line‑of‑business (LOB) applications
   • Define:
     • Detection rules
     • Supersedence and dependencies
     • App deployment ring strategies
4. Endpoint Security & Compliance
   • Configure and manage:
     • Compliance policies
     • Device configuration profiles
     • Endpoint security policies
     • Microsoft Defender for Endpoint integration
   • Align Intune compliance with:
     • Conditional Access
     • Zero Trust principles
     • Corporate security standards
5. Automation & Scripting
   • Develop and maintain PowerShell automation for:
     • Enrollment remediation
     • Application installation / cleanup
     • Device recovery and reprovisioning
   • Support automated device lifecycle operations
6. Troubleshooting & Advanced Support
   • Act as L3/L4 escalation point for:
     • Autopilot failures
     • Enrollment issues
     • App deployment failures
     • Policy conflict and sync issues
   • Support migration waves, cutovers, and stabilization phases

Required Technical Skills

Core Skills

• Microsoft Intune / Endpoint Manager
• Windows Autopilot & Autopatch
• Entra ID (Azure AD)
• PowerShell scripting
• Endpoint Security & Compliance
• Platform Management
• Windows 10 / 11
• Windows 365
• iOS / Android Enterprise / macOS
• Defender for Endpoint integration

Tooling & Integration

• SCCM / MECM (co‑management & migration)
• Microsoft 365
• Conditional Access
• RBAC & Intune built in roles

Experience & Qualifications

• 5+ years in Endpoint Management / Modern Workplace roles
• Deep hands‑on experience with Intune in large enterprise or MSP environments
• Experience supporting migration and transformation programs
• Relevant certifications (preferred):
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Microsoft Certified: Azure Administrator Associate

Summary

As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client concerns, accurately identifying issues, and ensuring smooth operation of systems through thoughtful problem resolution. The position requires attentiveness to client needs and a commitment to sustaining the reliability and performance of world‑class applications in a dynamic environment.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross‑functional teams to ensure seamless service delivery and client satisfaction.
• Document and share knowledge to support continuous improvement within the team.
• Assist in monitoring system performance and proactively identify potential issues.
• Support junior team members by providing guidance and sharing best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Microsoft Intune.
• Experience with device management and configuration using Microsoft Intune.
• Strong troubleshooting skills related to application deployment and system integration.
• Ability to analyze and resolve client issues with a focus on maintaining system stability.
• Familiarity with endpoint security and compliance policies within managed environments.

Additional Information

• The candidate should have minimum 3 years of experience in Microsoft Intune.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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