Application Tech Support Practitioner

Accenture PLC; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Accenture PLC in Hyderabad, India, is seeking an Application Tech Support Practitioner to act as the ongoing interface between clients and complex systems. The role emphasizes quality, clear communication, and deep product knowledge to resolve client issues and ensure reliable operations.

Applicants should have a minimum of 5 years in Infrastructure Service Management and 15 years of full-time education. The position is based at HDC4 - SEZ, with on-site work expectations and a focus on teamwork

Qualifications

• Must-have: proficiency in Infrastructure Service Management.
• Minimum 5 years of experience in IT infrastructure/IT operations.
• Strong problem-solving and communication skills.

Responsibilities

• Serve as SME and mentor junior team members.
• Make team decisions and drive cross-functional collaboration.
• Provide solutions to problems for immediate and broader teams.
• Coordinate cross-functional efforts to streamline support processes.
• Monitor system performance and proactively identify issues to minimize downtime.
• Mentor junior team members to foster skill development and knowledge sharing.
• Monitor system performance and proactively identify potential issues to minimize downtime.

Skills

Infrastructure Service Management

Education

15 years education

Job description

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Infrastructure Service Management

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, a typical day involves serving as the continuous liaison between clients and the system or application environment. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and applies thorough understanding of the product to develop effective solutions, ensuring client satisfaction and system reliability throughout daily interactions and problem resolution processes.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline support processes and enhance service delivery.
• Mentor junior team members to foster skill development and knowledge sharing.
• Monitor system performance and proactively identify potential issues to minimize downtime.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong problem-solving abilities with a focus on system and application support.
• Excellent communication skills to effectively interact with clients and internal teams.
• Experience in incident management and root cause analysis within IT operations.
• Ability to work collaboratively in a team environment and manage multiple priorities.
• Familiarity with service management frameworks and best practices.

Additional Information:

• The candidate should have minimum 5 years of experience in Infrastructure Service Management.
• This position is based at our HDC4 - SEZ location.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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